Schaeffler Automotive Aftermarket Releases New INA FEAD Kit

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Schaeffler Automotive Aftermarket Releases New INA FEAD Kit

This product addresses the increasing complexity of a system supplying vital vehicle functions with ever-increasing loads.

Counterman Staff
By Counterman Staff
Published:

INA FEAD Kit

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VALLEY CITY, Ohio — The new INA FEAD KIT is now offered by Schaeffler Automotive Aftermarket as a complete solution for repairing front-end accessory drives (FEAD). This product addresses the increasing complexity of a system supplying vital vehicle functions with ever-increasing loads. For many popular European applications, Schaeffler offers a tailor-made INA FEAD KIT. The kit contains all the wear components that need to be replaced regularly, eliminating the need to source these components individually.

Modern vehicle maintenance requires replacement of several FEAD system components, not just the belt. This is due to features such as high output alternators and start-stop systems which increase FEAD system complexity. Additionally, down-sized engines with greater torque variation and stricter emission regulations increase demands on the entire FEAD system.

“As a development partner to vehicle manufacturers, Schaeffler possesses high levels of know-how when it comes to the different components in the front-end accessory drive,” says Christian Kos, senior manager category management engine, Schaeffler Automotive Aftermarket. “We have decades of experience in the independent Aftermarket that allow us to combine the right components for repair.

With the INA FEAD KIT, we are setting a higher standard for repairing front-end accessory drives.” The INA FEAD KIT always includes the belt, tensioner and idler pulleys, and all accessory parts needed. Depending on the application, the repair solution may also contain an overrunning alternator pulley (OAP) or water pump. For improved repair time and convenience, the kit contains the right belt routing diagram for the vehicle.

The number of vehicle manufactures specifying FEAD belt and component replacement intervals is increasing. The INA FEAD KIT from Schaeffler Automotive Aftermarket sets the new standard for the repair of front end accessory drive systems.

Schaeffler Automotive Aftermarket has been responsible for the Group’s global automotive replacement parts business for the LuK, INA and FAG brands for more than 35 years from its headquarters in Langen, Germany. With a global network of approximately 11,500 distribution partners and 30 sales and representative offices, the company is known for its close proximity to customers and for delivering superior service.INA FEAD Kit

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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