Seven Automotive Students Receive Scholarships Through Memorial, Donation Awards

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Seven Automotive Students Receive Scholarships Through Memorial, Donation Awards

Additional scholarship funding comes from industry contributions provided by individuals, companies and foundations.

Counterman Staff
By Counterman Staff
Published:

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RESEARCH TRIANGLE PARK, N.C. – Thanks to generous memorial and donor awards to the Global Automotive Aftermarket Symposium (GAAS) and University of the Aftermarket scholarship funds, seven students received scholarships to pursue education and future careers in the automotive aftermarket.

“Once again this year, our scholarship applicants were outstanding and showed enthusiasm and passion for the aftermarket career path they have chosen,” said Pete Kornafel, chairman of the GAAS Scholarship Committee. “Thanks to the generous support of these individuals and groups, we are able to assist many more applicants as they pursue their education.”

ASE and the Michael Busch Memorial Fund awarded two $1,000 scholarships:

•Erica Rutter of Wonewoc, Wis., to attend Madison Area Technical College
•Leslie Chapman of Idaho Falls, Idaho, to attend Idaho State University

Mort Schwartz, David Caracci and the Marilyn Schwartz Memorial Fund, part of the University of the Aftermarket Foundation, awarded four $1,000 University of the Aftermarket scholarships:

•Adam Bancroft of East Falmouth, Mass., to attend the University of Northwestern Ohio
•Mohamed Diaby of Galloway, Ohio, to attend the University of Northwestern Ohio
•Zachary Hill of Danville, Ind., to attend the University of Northwestern Ohio
•Ethan Theewis of Lima, Ohio, to attend the University of Northwestern Ohio

The Udell Family Foundation awarded one $1,000 scholarship to a veteran of the U.S. armed forces: Dailyn Finnicum of Havre, Mont., to attend Montana State University.

In addition to these organizations, GAAS collaborates with these state associations and other automotive groups:

Alliance of Automotive Service Providers of Minnesota (AASP-MN)
Association of Diesel Specialists (ADS)
Automotive Aftermarket Association Southeast (AAAS)
Automotive Parts & Services Association (APSA)
Automotive Parts and Service Association of Illinois (APSA of IL)
California/Nevada/Arizona Automotive Wholesalers’ Association (CAWA)
Kentucky / Indiana Automotive Wholesalers Association (KIAWA)
Michigan Automotive Parts Association (MAPA)
Midwest Automotive Parts and Service Association (MAPSA)
Mobile Air Conditioning Society (MACS)
New York State Automotive Aftermarket Association (NYSAAA)
Wisconsin Automotive Part Association (WAPA)
The following foundations and organizations also collaborate with GAAS to award scholarships:

Auto Care Association
Automotive Communication Council
Breslow Foundation
Dayco
Gates Corp.
Larry McCurdy Memorial Fund
Leadership Development Network
Mitchell 1
Multi Parts Supply
Polk
Standard Motor Products
Stant Corp.
University of the Aftermarket Foundation
Women’s Car Care Council (WB)

Additional scholarship funding comes from industry contributions provided by individuals, companies and foundations. Contributions can be made to the GAAS Scholarship Fund, c/o Susan Medick at the Auto Care Association, at 301-654-6664, or [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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