SKF Expands Warranty Options Available For The Trailer OEM Through The Trouble Free Operation Program

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SKF Expands Warranty Options Available For The Trailer OEM Through The Trouble Free Operation Program

With this SKF TFO program enhancement, trailer OEMs now have the flexibility to customize warranty periods based on the products in the package that are more in line with their customers’ demands.

Counterman Staff
By Counterman Staff
Published:

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ELGIN, Ill. – SKF USA announced the expansion of options for its premium wheel end system warranty packages to five or seven years, under the SKF Trouble-Free Operation (TFO) program, for the trailer OEM. With this SKF TFO program enhancement, trailer OEMs now have the flexibility to customize warranty periods based on the products in the package that are more in line with their customers’ demands.

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To qualify for the expanded warranty options, customers must use the SKF ScotsealPlusXL, the SKF TF hubcap and Hyatt branded tapered roller bearings. The SKF wheel end system products can be used with proven industry spindle nut designs and approved lubricants.

In expanding the SKF TFO warranty wheel end system package options, SKF has continued to evaluate and ensure compatibility of its products with the leading automatic tire inflation system (A.T.I.S.), the Meritor Tire Inflation System (MTIS) by P.S.I. SKF is a factory first-fit on many U.S. truck manufacturers with the SKF Scotseal PlusXL and TF hubcaps, and given the increasing utilization of A.T.I.S., it has been critical in making sure that the TFO platform works well with the proven, industry leader in A.T.I.S., protecting nearly two million tires on trailers today.

“The industry has been asking for wheel end products that both work together and complement each other, especially when it comes to warranties,” said Scott Simmonds, vice president of heavy duty sales at SKF. “Fleets want to know that they can use the best products without having to worry about conflicting warranties later on.”

The expansion of SKF TFO warranty wheel end system package options offer several advantages for OEMs and fleets. The package options do not require customers to purchase pre-assembled kits. Instead, customers can continue to purchase and install product as they do today. Fleets can reduce sourcing by using SKF wheel end components on both truck and trailer applications. SKF will also manage the warranty program with minimal inconvenience to the trailer OEM or Fleet Sales Manager.

For more information about SKF, contact your local SKF representative, visit www.vsm.skf.com, call 800-882-0008 or visit the SKF e-catalogue at www.SKFpartsinfo.com. You can also follow SKF on Twitter @skfpartsinfo or subscribe to our YouTube channel at www.skfpartsinfo.tv.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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