SKF Releases New Video Demonstrating A Rear U-Joint Inspection And Replacement On A Commercial Truck

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SKF Releases New Video Demonstrating A Rear U-Joint Inspection And Replacement On A Commercial Truck

The video highlights using SKF u-joints to replace a rear driveshaft u-joint on a 2017 Freightliner Cascadia truck.

Counterman Staff
By Counterman Staff
Published:

SKF recently announced the availability of an online video, demonstrating how to inspect and replace a u-joint on a commercial truck. The video highlights using SKF u-joints to replace a rear driveshaft u-joint on a 2017 Freightliner Cascadia truck.

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“We’re excited to offer this newly released video, giving technicians the opportunity to see a complete inspection and replacement of a u-joint on a heavy duty truck application,” said Brian Jungmann, Marketing Communications Manager, SKF.  “Through videos like this offered on our YouTube channel skfpartsinfo.tv, SKF is aiming to help fleet technicians deliver reliable performance and maximum service life, ultimately minimizing truck down time.”

The video – available here – provides fleet technicians with the details needed to successfully inspect and replace a rear u-joint. It begins by outlining the tools needed followed by an overview of a detailed inspection. The video then provides step-by-step instructions for disassembly and reassembly.

SKF Universal Joints meet or exceed original equipment specifications. Each part is precision manufactured to provide reliable performance and maximum service life. The SKF Brute Force universal joint is a high performance part that is designed for higher horsepower and torque applications and extreme conditions. They are available in greasable and non-greasable versions.

For more information about SKF and its complete line of u-joints, contact your local SKF representative, visit www.skfusa.com/ujoints, call 800-882-0008 or visit the SKF e-catalog at www.SKFpartsinfo.com. You can also follow SKF on Twitter @skfpartsinfo or subscribe to our YouTube channel at www.skfpartsinfo.tv.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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