SKF To Showcase Its Latest Vehicle Solutions At 2017 AAPEX Show, Booth No. 4620

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SKF To Showcase Its Latest Vehicle Solutions At 2017 AAPEX Show, Booth No. 4620

Bogi, star of Velocity's All Girls Garage, will greet customers at SKF's Booth on November 1.

Counterman Staff
By Counterman Staff
Published:

SKF is pleased to announce that it will showcase its latest wheel end and driveline solutions at this year’s AAPEX show in Las Vegas from October 31-November 2. SKF’s booth (No. 4620) will include bearings and seals, hub bearings, u-joints and more. Additionally, master technician Bogi Lateiner, the star of Velocity’s All Girls Garage, will also make an appearance at SKF’s booth on Wednesday, November 1 from 3:00 p.m. to 4:00 p.m.

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“SKF looks forward to another great AAPEX Show, where we’ll reconnect with our industry peers, stakeholders, and customers as we showcase our latest solutions for the automotive aftermarket,” said Brian Jungmann, automotive communications manager, SKF USA Inc. “Each year, AAPEX gives us the opportunity not only to share our industry-leading expertise in bearing and seal technology, but also to gain valuable feedback from our customers. This insight enables us to constantly perfect the high-performance solutions that customers have grown to expect from SKF.  Enthusiasts will also love meeting Bogi, whose skill and talent are truly inspiring.”

In addition to Bogi visiting the booth on Wednesday, SKF will also host an event that same day beginning at 3:00 p.m. and running until 5:00 p.m. Attendees can enjoy light refreshments while interacting with Bogi and SKF representatives.

SKF also will be showcasing its new website at the show. Live at www.vsm.skf.com, the new website offers an intuitive, interactive product catalog making it easier and quicker to find a part for a specific application. The site is built on a responsive platform, allowing users to easily access the site no matter what device they are on. The literature section of the site also has an enhanced navigation feature, making it easier for users to find the piece of literature they need.

For more information about SKF, contact your local SKF representative, visit www.vsm.skf.com, call 800-882-0008 or visit the SKF e-catalog at www.SKFpartsinfo.com. You can also follow SKF on Twitter @skfpartsinfo or subscribe to our YouTube channel at www.skfpartsinfo.tv.

SKF is a leading global supplier of bearings, seals, mechatronics, lubrication systems, and services which include technical support, maintenance and reliability services, engineering consulting and training. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in 2016 were SEK 72 787 million (USD 6.2 billion) and the number of employees was 44, 868. www.skf.com.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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