Snap-on Adds MODIS Edge Training Solutions To Website

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Snap-on Adds MODIS Edge Training Solutions To Website

MODIS Edge is a combination full-function scan tool and scope/graphing meter that delivers new features, plus the powerhouse speed and performance that technicians expect from a complete diagnostic tool, the company says.

Counterman Staff
By Counterman Staff
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snapon-trainingLINCOLNSHIRE, Ill. — Snap-on has added MODIS Edge Training Solutions modules to its website at http://diagnostics.snapon.com/trainingsolutions to help professional technicians navigate the features and functionality of its latest diagnostic tool. MODIS Edge is a combination full-function scan tool and scope/graphing meter that delivers new features, plus the powerhouse speed and performance that technicians expect from a complete diagnostic tool.

The new MODIS Edge Training Solutions include the following topics:

  • Introduction and Navigation
  • Scanner Codes
  • Scanner Data PID View
  • Scanner Data Graphing View
  • Troubleshooter Tips
  • Functional Tests
  • The Ten Modes of OBD-II
  • Digital Multimeter
  • Graphing Multimeter
  • Guided Component Tests
  • Vehicle History, View Saved Data
  • Vehicle Specifications and Reset Operations
  • Wi-Fi Setup and SureTrack Expert Information

The Snap-on Training Solutions modules are made up of videos that provide quality product training that is available to technicians 24 hours-a-day, seven days-a-week, when it is most convenient for them. The modules are free-of-charge and technicians can revisit the training sessions as often as necessary to learn at their own pace and comfort level.

“The five-minute Training Solutions videos teach all of the latest diagnostic techniques so technicians can get the most out of their diagnostic tools,” said Mark Schaefer, director of marketing, Snap-on Diagnostics. “They are offered as short instructional videos on specific topics, so technicians can quickly get answers on any aspect of tool operation.”

Each module is hosted by National Field Trainer Jim Moritz. With over 30 years of experience in automotive diagnostics, engineering, marketing, training and technical support, he has developed over 100 training courses and trained over 100,000 students. His memberships and certifications include NASTF, ETI, SAE and ASE.

To learn more about MODIS Edge, talk to a Snap-on representative or visit http://diagnostics.snapon.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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