Snap-on Full-Line Catalog

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Snap-on New Full-Line Catalog

The new Snap-on full-line catalog is available at diagnostics.snapon.com, or talk to a Snap-on representative.

Counterman Staff
By Counterman Staff
Published:

 

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The new Snap-on full-line catalog showcases its wide range of diagnostic platforms to help customers find the perfect tool for them, whether they are just getting started or are the top technician in the repair shop.

“There is a diagnostic tool for every shop and every technician, and the new Snap-on platform catalog can make finding the right tool a little easier,” said Mark Schaefer, director of marketing, Snap-on Diagnostics. “With five different platforms to choose from, Snap-on offers a tool for every experience level. Whether it’s for a young technician looking for an entry level scanner, a shop owner in need of a complete shop management tool, or anyone in between, no one offers smarter solutions than Snap-on. As our new catalog shows, no one offers the range of choices that we do, either.”

Snap-on diagnostic tools include:

  • ETHOS Pro: OEM-specific codes, data and functional tests at an entry level price
  • Vantage Ultra: a perfect companion to any scan tool with exclusive Guided Tests that adds confidence to every repair
  • SOLUS Edge: top scan tool for power and speed, coupled with exclusive SureTrack expert information
  • MODIS Edge: integrated full function scan tool, scope/meter and expert information resources
  • VERUS Edge: the ultimate tool to manage the job from start to finish with wireless scanning, Wi-Fi access to web resources and optional ShopKey Pro repair information

“Since day one, Snap-on has been committed to creating tools that enable technicians to work smarter,” said Schaefer. “With the industry’s best vehicle coverage, range of functionality and customer support, it’s no wonder why Snap-on diagnostic tools are an easy choice.”

The new Snap-on full-line catalog is available at http://diagnostics.snapon.com, or talk to a Snap-on representative.

When technicians choose Snap-on diagnostic tools, they gain a long-term partner. Experienced

Snap-on customer care representatives are available to provide support in English and Spanish on the customer care hotline at (800) 424-7226 and at [email protected].

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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