Spectra Premium Industries Is First Radiator Supplier To Join CAPA Program

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Counterman - Babcox Media
Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Awards

Spectra Premium Industries Is First Radiator Supplier To Join CAPA Program

The CAPA 601 Radiator Standard includes requirements for performance testing, material composition, dimensions, appearance, function, construction and retaining features and fit.

Counterman Staff
By Counterman Staff
Published:

The Certified Automotive Parts Association announces that Spectra Premium Industries Inc., a leading North American manufacturer and distributor has joined the CAPA Program as a Full Participant to certify their parts to the CAPA 601 Radiator Standard.

Related Articles

Spectra Premium Industries Inc., based in Boucherville, Québec, Canada, is an international supplier of automotive, truck and heavy duty parts with more than 1,500 employees across the world. The companies currently produces and distributes more than 1,500 different radiators worldwide.

The CAPA 601 Radiator Standard includes requirements for performance testing, material composition, dimensions, appearance, function, construction and retaining features and fit. A key element in the CAPA 601 testing procedure is confirming that the radiator will perform the same as the car company brand radiator over time.  “By choosing to pursue CAPA certification, Spectra Premium further demonstrates its commitment providing the highest quality radiators to the International market,” stated Debbie Klouser, CAPA Director of Operations.

“Supporting quality initiatives, such as the CAPA 601 Certification has always been a main driver of our ongoing commitment to providing the aftermarket with the highest level of quality parts. We are extremely honored to be awarded this first in the market certification for the radiator category and thus better equipping our customers to support the needs of the collision market through a rigorous quality certification process,” said Jason Best, Senior Vice President Aftermarket, at Spectra Premium.

“With today’s new technologies, proper cooling has never been more important to insuring a long lasting and efficiently running engine.  Spectra Premium is clearly a leader, demonstrating to the market that it not only understands the importance of proper cooling technology, but the increasing standards of its customers,” said Jack Gillis, CAPA’s executive director.  “We congratulate them on this achievement and look forward to testing and certifying their high quality parts.”

 

You May Also Like

Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

More Awards Posts
AutoPartSource/Momentum USA Receives O’Reilly’s Sales & Service Award

This is the second year in a row that O’Reilly has honored AutoPartSource/Momentum USA with the award.

By Josh Cable
Momentum USA OReilly
Auto-Wares Recognizes Six Companies with Supplier Awards

DRiV received the 2023 Supplier of the Year Award.

By Josh Cable
DRiV Auto Wares
O’Reilly Honors DMA with 2 Awards at Leadership Conference

DMA took home the Content and Omnichannel Award and the Marketing and Advertising Award.

By Josh Cable
DMA O'Reilly
Parts Authority Honors FCS as 2023 Supplier of the Year

The announcement was made during the recent 2023 Vendor Reception and Award Ceremony in Las Vegas.

By Counterman Staff
FCS

Other Posts

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

By Emma Henderson
Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

By Emma Henderson
AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

By Counterman Staff
Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

By Emma Henderson
Schaeffler Sustainability Report