Stant Celebrates 120th Anniversary Worldwide

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Stant Celebrates 120th Anniversary Worldwide

The company hosts first two employee appreciation events in China and South Korea.

Counterman Staff
By Counterman Staff
Published:

In honor of its 120th anniversary, Stant Corporation is hosting celebrations with its employees at locations around the globe.

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Two employee appreciation events were recently held on April 11 and April 13 at the Suzhou, China facility and the Chungcheongnam-do plant in South Korea, respectively, with additional events planned throughout the spring and summer, culminating with a celebration in Connersville, Indiana where the company was founded in 1898.

Members of Stant Corporation leadership were in attendance at the Suzhou event. Stant CEO Gary Masse shared the notable history of the company with the attendees during a special reception, showcasing the numerous patents and industry-changing products developed by Stant throughout its 120 years and giving a preview into the ways that Stant will be fueling innovation into the future.

“We are proud to celebrate 120 years of excellence and innovation with our employees worldwide. We have great teams at all of our locations and this milestone anniversary is the perfect time to thank them for their dedication and commitment to Stant and our valued customers and recognize the important part they have played to the success of our organization,” said Masse. “We have already held two terrific events in Asia and we are looking forward to the upcoming visits at our facilities in Europe and North America.”

To learn more about Stant and its industry-leading vapor management systems, fuel delivery systems, thermal management systems and engineering services, visit www.Stant.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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