Hofmann Megaplan Unveils Premium megaspin 820-P Wheel Balancer

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Hofmann Megaplan Unveils Premium megaspin 820-P Wheel Balancer

The megaspin 820-P is fast, accurate and easy to use but, also includes an easy to read TFT Monitor and an automatic wheel clamping feature to make mounting the wheel and setting the pressure cup a consistent and repeatable process, Hofmann Megaplan says.

Counterman Staff
By Counterman Staff
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The megaspin 820-P (part no. HOFHM-10825) builds on the features of the 420 megaspin model (part no. HOFHM-10420), the company says. Featuring “no check spin” technology, 6 o’clock weight positioning, and a sleek design to allow unimpeded access when selecting positions or applying weights. The 820-P steps it up a notch with impressive TFT color display.

Not only are all the actions of the balancer shown ‘live’ on screen, but user prompts and optional printer facility enhance the operation yet further. The possibilities this brings with it makes it ideal for tire shops and garages where customer image is of paramount importance. The megaspin 820-P is fast, accurate and easy to use but, also includes an easy to read TFT Monitor and an automatic wheel clamping feature to make mounting the wheel and setting the pressure cup a consistent and repeatable process, Hofmann Megaplan says. This model is great for those operators who appreciate the value in ‘marketing appeal’.

HOFHM-10825 Specifications

Rim width 1.5” to 20”
Rim diameter 10” to 28”
Maximum tire width 18.5”
Maximum tire diameter 40”
Maximum assembly weight 165 lbs.
Speed (RPM) 100 rpm
Voltage 110V
Air requirement 115 – 145 psi
Weight 332 lbs.
Packaged dimensions 44.5” x 57” x 45.25”

About Hofmann Megaplan USA

Hofmann Megaplan USA is the exclusive U.S. distributor of premium tire and wheel service equipment. With a rich and proud history, deriving from Gebr. Hofmann (GH), which was established in Darmstadt, Germany in 1931, Hofmann Megaplan has the most technologically advanced and reliable tire and wheel service equipment on the market today. With 9 locations across the US, we are able to support our customers through readily available inventory, unrivaled Tech Help facilities, and an assurance that you are dealing with North America’s largest independent tools and equipment distributor.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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