VIDEO: Building Strong Relationships With Repair Shops
A customer who feels they’re valued, treated fairly and taken care of is most likely to be a loyal customer. This video is sponsored by the Automotive Distribution Network.
Classic Counter Gaffes: When Counter Pros Deserve An ‘F’ For Effort
It’s not ALWAYS the customer who gets it wrong, or doesn’t know what he wants.
Throwback Thursday: ‘Life of a Parts Person’
While thumbing through the Counterman archives, we uncovered an absolute gem of a Letter to the Editor in the September 1991 issue.
