Customer Relations Archives - Counterman Magazine
VIDEO: Building Strong Relationships With Repair Shops

A customer who feels they’re valued, treated fairly and taken care of is most likely to be a loyal customer. This video is sponsored by the Automotive Distribution Network.

Classic Counter Gaffes: When Counter Pros Deserve An ‘F’ For Effort

It’s not ALWAYS the customer who gets it wrong, or doesn’t know what he wants.

Throwback Thursday: ‘Life of a Parts Person’

While thumbing through the Counterman archives, we uncovered an absolute gem of a Letter to the Editor in the September 1991 issue.