Counterman Education Center
VIDEO: Return Policies
For those of you behind the parts counter, returns are a fact of life.
For those of you behind the parts counter, returns are a fact of life.
ECounterSales provides the tools to monitor, motivate and incentivize front-line salespeople.
A recent visit to a home-improvement retailer did not go well.
2019 Counter Pro of the Year Pete Chapman offers some tips for outstanding customer service.
There are a number of proactive ways to reduce the frustration and frequency of these transactions.
A big reason for Dumont’s success is his ability to communicate and connect with the region’s Latino population.
What separates an average counterperson from a Counter Professional of the Year?
In any retail setting, dealing with the occasional irate customer is a fact of life.
Auto parts stores and repair shops face a unique challenge: The majority of their customers are uncomfortable in the world...
