Customer Service Archives - Counterman Magazine
Advance Auto Parts Celebrates ‘National Road Trip Day’

“Check Your Battery, Not Your Bag” campaign offers free gift cards for road trip essentials and curbside services.

How To Properly Clean An Engine

It’s the perfect time to educate your customers – or yourself – about the benefits of a clean engine compartment.

The Hidden Expense of Inexpensive Brake Pads

With premium products, it’s often the “extras” that people don’t consider when comparing them to lesser brands.

Who Would Want To Work on 40 year Old Car?

Cars of the past may have been easier to repair in some ways but they were a lot harder to diagnose.

Do You Suffer From CED? Good News – It’s Curable

The creep of Customer Experience Decline can take hold if you allow your shop to lose focus.

The Purge: Flushing & Filling the Coolant

This job isn’t needed as often as it used to be, but it’s still important.

Minding Your P’s And Q’s

Price and Quality are two of the most important considerations for customers purchasing from you.

Tool Intel – Understanding Air Tool Fittings and Couplers

Why don’t air tools come with fittings installed? Here’s why customers need to buy what they actually need.

Read the April Digital Edition of Counterman

The April issue contains article designed for technical training, management efficiency and store profitability.

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Tool Intel: Why Are There So Many Screwdrivers?

Screwdrivers come in many shapes and sizes, and they are not created equal.

Why Does Engine Coolant Need Replacement?

Two specifications can be used to justify replacement — the condition of the additive package & the freezing point.