Selling Wiper Blades
Don’t wait until winter arrives to talk about the importance of replacing them.
AASA Unveils New Website To Reduce Fraudulent Warranty Returns
The website’s goal is to educate parts professionals on how to recognize and stop fraudulent returns.
Kens And Karens At The Parts Counter
Can’t we all just get along?
Advance Auto Parts Manager Handles ‘Male Karen,’ Goes Viral
“On your way out, you can read the return policy.”
Breaking Down Chrysler Sales Codes
These codes aren’t as readily accessible as the ones used by other OEMs.
Online Ordering: Your Silent Staff
You pretty much have to offer it these days, but it’s not for everyone.
When Paper Catalogs Come In Handy
Whether it’s a “mystery part” or a non-automotive application, those old-fashioned paper catalogs still have their place behind the counter.
Saying ‘Thanks’ To Your Customers
Customer appreciation comes in many forms, but it’s sweet when you get it right.
Building A Rewards Program For Your Auto Parts Store
Give your customers one more reason to buy from you.
Warranty Returns Got You Down? Check The Part!
Parts manufacturers are joining forces to address a nagging problem in the aftermarket: warranty abuse.
Communication In The Smartphone Era
The smartphone has changed
the dynamic between parts pros and customers.
Beyond Auto Parts
Lawnmowers, boats and snowmobiles need parts too.