Customer Service Archives - Page 2 of 4 - Counterman Magazine
Selling Wiper Blades

Don’t wait until winter arrives to talk about the importance of replacing them.

AASA Unveils New Website To Reduce Fraudulent Warranty Returns

The website’s goal is to educate parts professionals on how to recognize and stop fraudulent returns.

Kens And Karens At The Parts Counter

Can’t we all just get along?

Advance Auto Parts Manager Handles ‘Male Karen,’ Goes Viral

“On your way out, you can read the return policy.”

Breaking Down Chrysler Sales Codes

These codes aren’t as readily accessible as the ones used by other OEMs.

Online Ordering: Your Silent Staff

You pretty much have to offer it these days, but it’s not for everyone.

When Paper Catalogs Come In Handy

Whether it’s a “mystery part” or a non-automotive application, those old-fashioned paper catalogs still have their place behind the counter.   

Saying ‘Thanks’ To Your Customers

Customer appreciation comes in many forms, but it’s sweet when you get it right.

Customer Appreciation
Building A Rewards Program For Your Auto Parts Store

Give your customers one more reason to buy from you.

Rewards Program Auto Parts
Warranty Returns Got You Down? Check The Part!

Parts manufacturers are joining forces to address a nagging problem in the aftermarket: warranty abuse.

auto parts return
Communication In The Smartphone Era

The smartphone has changed
the dynamic between parts pros and customers.

Customer Communication
Beyond Auto Parts

Lawnmowers, boats and snowmobiles need parts too.

Lawnmowers