Nominate Yourself, Someone Else For Counter Professional Of The Year
I’ve seen numerous people approach the Counter Professional of the Year and shake their hand or take a photo with them. And each time it happens, I know recipients are thinking the same thing: What I do matters. What I do has value.
Your Customer Should Be Responsible For Fixing The Problem?
I’m sorry, but if that’s the way you’re operating your business, you’ve got problems.
A Work-Around Is Not A Solution For Any Business
Watching this kind of inefficiency and knowing that I’ve tried to help them correct it, is maddening, to say the least.
In The Future, You’re Going To Print Automotive Parts
Yes, one day — and people can already do it to a limited extent — parts stores will be able to print the parts a customer wants. Sound outlandish? It’s not.
Have Money. Need Product.
There’s nothing more agonizing than needing or wanting something and you can’t have access to it. Here he was, money ready in-hand, eagerly wanting to spend it but not being able to buy what he wanted.
Thomas Taylor, the 2012 Counter Professional of the Year
Thomas Taylor has been named the 2012 Counter Professional of the Year, sponsored by Affinia, WIX and Raybestos chassis.
Make Use Of Research, Information P.A.R.T.S. Offers
In its 12th year, Counterman’s Professional Automotive Repair Technician Survey, or P.A.R.T.S, is packed with quite a lot of information.
A Parts Pro Should Think Like A Beatle
I’m on the 100-step plan toward becoming a Beatle. No, I’m not going to get a mop-top haircut and learn guitar (actually, I play drums), but I’ve been reading a great business book. It’s called “Come Together: The Business Wisdom of the Beatles,” by authors Richard Courtney and George Cassidy. In 100 short chapters, “Come
Editor’s Ink: It’s All About Market Intelligence
In the 1983 movie “War Games,” starring Matthew Broderick, a giant military supercomputer named “WOPR” – which stands for War Operation Plan Response – sat in an underground facility and strategized about war. Think the aftermarket is any less exciting?
Editor’s Note: How Do You Know What Your Customers Think?
Are your drivers asking your customers about service when they’re dropping off a hot-shot delivery? asks Counterman Editor Mark Phillips.
Nominate Yourself, Someone Else For CPOTY
It’s short for “Counter Professional of the Year,” and yes, it’s that time again. This year, the award is again sponsored by Affinia, and its brands WIX Filters and Raybestos brakes and chassis.
Smiling Might Be The Key
If you’ve never heard of Tom Peters, you should read some of his stuff. He’s one of those management gurus, and in my mind, one of the very best of them out there. He challenges people to do better and uses common sense to battle the ills that affect business. He also makes you think