Tenneco on Track to Introduce Nearly 300 Monroe Quick-Strut Part Numbers in 2018

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Tenneco on Track to Introduce Nearly 300 Monroe Quick-Strut Part Numbers in 2018

With the additions, the Monroe Quick-Strut line will have nearly 1,000 part numbers by the end of 2019, with combined coverage of more than 160 million registered passenger vehicles, according to the company.

Counterman Staff
By Counterman Staff
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For the second consecutive year, Tenneco is on track to introduce nearly 300 additional part numbers to its Monroe Quick-Strut product offering.

With the additions, the Monroe Quick-Strut line will have nearly 1,000 part numbers by the end of 2019, with combined coverage of more than 160 million registered passenger vehicles, according to the company.

“Introduced in 2003, Monroe Quick-Strut premium strut assemblies have helped revolutionize the ride-control category by dramatically reducing the time necessary to perform a complete, high-quality strut replacement on millions of passenger vehicles,” the company said.

Assembled in Tenneco’s ride-control production complex in Paragould, Arkansas, Monroe Quick-Strut assemblies are application-engineered to provide OE-style ride and handling and long service life. Each unit includes a premium Monroe strut technology tuned and tested to address the unique characteristics of its corresponding application, according to the company.

Quick-Strut assemblies are backed by Tenneco’s limited lifetime warranty and exclusive “Feel the Difference Guarantee” money-back consumer offer. Visit www.Monroe.com for guarantee details.

“By far the most common feedback we receive about the Quick-Strut product line is, ‘We want more part numbers.’ We have answered this demand by more than doubling our coverage in just the past two years,” said John Perrin, executive director of product management for the Tenneco North America Aftermarket business. “Both our coverage expansion and strong year-to-year sales growth reflect the fact that professional technicians understand the quality and performance advantages that come with installing genuine Monroe Quick-Strut assemblies.”

Tenneco will continue to expand the line each year to address emerging service opportunities, particularly among late-model passenger applications, Perrin said.

“Most service shops only have one chance to address a given customer’s ride-control needs, so we want to make sure they have premium-quality, guaranteed Monroe products available when and where they need them,” he added.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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