The Aftermarket Auto Parts Alliance Named Two Winners Of Leadership 2.0 Scholarships

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The Aftermarket Auto Parts Alliance Named Two Winners Of Leadership 2.0 Scholarships

Randy Lucyk, owner of Midas of Kalkaska, an Auto Value Certified Service Center located in the Northern region of Michigan, is the recipient of the Leadership 2.0 Scholarship in the Service Dealer category. Midas of Kalkaska is a customer of Alliance member, Auto-Wares Group of Companies. The other was awarded to Chris Tinkler, manager – inventory management, for Alliance’s Auto Value affiliate, Piston Ring Service of Canada.

Counterman Staff
By Counterman Staff
Published:
John Tennant (left) and Trevor Tennant (right) of Piston Ring Service congratulate employee Chris Tinkler (center) winner of Alliance Leadership 2.0 Scholarship
John Tennant (left) and Trevor Tennant (right) of Piston Ring Service congratulate employee Chris Tinkler (center) winner of Alliance Leadership 2.0 Scholarship

SAN ANTONIO — Leadership 2.0 is an intense and intellectually challenging two-week executive development and learning experience deeply rooted in the application of automotive aftermarket leadership principles. Each year, the Alliance is allocated two scholarships by the Automotive Warehouse Distributors Association (AWDA) and the University of the Aftermarket Foundation to send deserving individuals to this intensive leadership course. The Aftermarket Auto Parts Alliance is pleased to announce that two members of its family were awarded full scholarships to the University of the Aftermarket’s Leadership 2.0, valued at more than $6,000 per scholarship. Randy Lucyk, owner of Midas of Kalkaska, an Auto Value Certified Service Center located in the Northern region of Michigan, is the recipient of the Leadership 2.0 Scholarship in the Service Dealer category. Midas of Kalkaska is a customer of Alliance member, Auto-Wares Group of Companies. The other was awarded to Chris Tinkler, manager – inventory management, for Alliance’s Auto Value affiliate, Piston Ring Service of Canada.

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Randy Lucyk
Randy Lucyk

The two recipients were ideal candidates for the program. Lucyk, based in Kalkaska, Michigan has been in the automotive service industry almost 34 years. He is a graduate of the Automotive Management Institute (AMI) and a former board member of the Automotive Service Association (ASA) and the International Midas Dealers Association (IMDA). He is also a current board member of Kalkaska Area Interfaith Resources Food Pantry (KAIR). Lucyk also serves on the advisory board of the Traverse Bay Area Career Tech Center (TBA) automotive program and is a former advisory board member of the Northwestern Michigan College (NMC) automotive program.

Tinkler, from Winnipeg, Manitoba, has been in the industry for more than eight years. He holds a bachelor’s degree in psychology, an honors degree in the faculty of commerce, and has completed various programs within the Automotive Management Institute. Tinkler believes that the Leadership 2.0 program will aid in his progression and development of career goals, and that those goals will ultimately be brought back to his organization, strengthening the company’s position as a whole.

As part of their participation in Leadership 2.0, both scholarship winners will attend two intensive one-week sessions. The first session will be in August at the Northwood University campus in Midland, Michigan. It will focus on industry trends, research and market analysis, competitive strategies and supply chain solutions, including numerous lectures from industry leaders. Each attendee will be assigned to a team that will collaborate on an aftermarket specific project over the ensuing six months.

The second session will be in April of 2016. At that session, they will again be exposed to industry experts on a variety of subjects including business ethics, risk management and a variety of other subjects, all while reviewing and completing assigned team projects.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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