Tony Stewart Gets First Win Of Year, Crew Chief Steve Addington Named Top MOOG 'Problem Solver' At Dover

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Tony Stewart Gets First Win Of Year, Crew Chief Steve Addington Named Top MOOG ‘Problem Solver’ At Dover

Steve Addington's MOOG Problem Solver award came after the No. 14 Code 3 Associates/Mobil 1 Chevrolet SS posted the greatest improvement in average lap time (0.058 seconds) over the second half of the race while finishing on the lead lap.

Counterman Staff
By Counterman Staff
Published:

SOUTHFIELD, Mich. — Tony Stewart broke a 30-race winless streak and his crew chief, Steve Addington, capped the post-race celebration by being named Federal-Mogul’s MOOG Steering and Suspension “Problem Solver of the Race” following Sunday’s FedEx 400 Benefiting Autism Speaks NASCAR Sprint Cup contest on the “Monster Mile” of Dover (Del.) International Speedway.

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Addington’s MOOG Problem Solver award came after the No. 14 Code 3 Associates/Mobil 1 Chevrolet SS posted the greatest improvement in average lap time (0.058 seconds) over the second half of the race while finishing on the lead lap. He earned five weekly MOOG awards in 2012 to win the prestigious $100,000 MOOG “Problem Solver of the Year” Award.

“Tony and Steve have made a lot of progress in the past two weeks, and Steve and the Stewart-Hass crew worked wonders with the 14 car between Friday and Sunday,” said Federal-Mogul Motorsports Director Tim Nelson. “The MOOG Problem Solver awards are all about the fine-tuning that takes place on pit road before and during each race, and Steve and his team just never gave up – they kept improving the car’s handling so Tony could be in a good position during the closing laps.”

In a good position he was, with the MOOG-equipped Chevrolet SS running third when NASCAR officials assessed a pass-through penalty to race leader Jimmie Johnson (No. 48 Chevrolet) with just 19 laps remaining. Stewart, who started 22nd, immediately challenged the new leader, Juan Pablo Montoya (No. 42 Chevrolet), and eventually gained the advantage from the outside lane with three laps to go.

“It came down to two great drivers battling head to head for 19 miles, with the win ultimately going to the one with the better-handling car,” Nelson said.

As the automotive service industry’s “Problem Solver,” MOOG is the preferred brand of professional technicians and NASCAR crew chiefs, according to Federal-Mogul. Federal-Mogul’s MOOG steering and suspension product engineers work in partnership with Sprint Cup teams to develop and test innovative designs that help provide race-winning performance and durability. Many of these same technologies are featured in MOOG ball joints, tie rod ends and other components available for today’s passenger vehicles.
 
For more information regarding MOOG steering and suspension parts, visit the brand’s technician-focused www.moogproblemsolver.com website or contact your MOOG supplier. To identify the right MOOG part for virtually any application, use the convenient, free www.FMe-cat.com electronic catalog.

Federal-Mogul was founded in Detroit in 1899. The company employs 45,000 people in 34 countries, and its worldwide headquarters is in Southfield, Michigan, United States. For more information, please visit www.federalmogul.com.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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