Wheel Bearing Failure Causes

Leading Causes Of Wheel Bearing Failure: WATCH

The inside of a bearing can be a hot place. When a bearing is cooling off, the contracting metal, air and lubricant can create a vacuum that is usually held by the seals.

Today we’re talking bearings and hub units. In my last video, we reviewed how hub units have made life easier for not only you as a parts professional, but your technician customer and ultimately, the motorists out on the road.

In review, hub assemblies are: No. 1. unitized. That means all in one unit. Makes sense to me. No. 2.: They’re maintenance-free. No. 3. They contain non-serviceable parts that are preset, pre-greased and pre-sealed. No. 4. They ease installation and increase product reliability for enhanced performance. But let’s talk about when bearings go bad.

One of the leading causes of failure is the seal. After all, the inside of a bearing can be a hot place. When a bearing is cooling off, the contracting metal, air and lubricant can create a vacuum that is usually held by the seals. If the seals are worn and can’t hold the vacuum, the bearing or sealed hub unit will suck in outside air, debris and water. In some parts of the country that use salt on the roads, it can almost be as corrosive as ocean water on the wheel bearings.

As these contaminants circulate through the grease and between the races and bearings, the components wear. Once a bearing is worn, the wear rate is accelerated by seals that no longer keep out contaminants, and increased heat may break down and eventually expel the lubricants. This is a slippery slope that could quickly lead to catastrophic failure.

Does your customer need to uncover why the previous bearing failed. Yes. For the repair to be successful, your technician customer must first determine why the previous bearing failed. But for sealed hub units, examining the internal bearings and races is impossible. So how does your customer figure it all out? They have to be a detective of sorts and ask their customer some questions. They’ll need to find out what kind of roads the motorist drives on.

What types of loads they carry. If a motorist overloads the vehicle, bearing damage could be inevitable. The most common failure pattern for bearings is for those on the passenger side of the vehicle to fail first since the passenger-side bearings are exposed to the most standing water in the gutter. If the bearings on the driver’s side of the vehicle fail first, the passenger side bearings will likely fail pretty soon, too. Getting back to hubs specifically, a cheaper hub unit has the same appearance as a high-quality, brand-name unit. What is the difference?

Bearings are precision products that require complex manufacturing processes. Inferior bearings that use low-quality steel and have poor heat-treating can wear and spall prematurely. The poor-quality steel may have inclusions of hard or soft metal that can cause a premature failure. In summary, an inexpensive bearing may look the same as a high-quality bearing, but sometimes it is what you can’t see that makes a difference between a comeback and a satisfied customer. Also, some cheaper hub units use smaller bearing sizes than the OEM intends. This can lead to premature failure.

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report

Other Posts

Schaeffler and Sustainability with Jerry Conroy

Conroy shares insights into his career trajectory, the evolving landscape of the company’s aftermarket operations, and its commitment to innovation and sustainability.

Mastering Belt and Hose Replacement Strategies

Learn how recommending comprehensive replacement kits can streamline repairs, reduce comebacks, and enhance trust with customers.

Sway Bars and Linkages

The basic operation of a sway bar is quite simple.

Sway Bars and Linkages
Gear Ratios and Vehicle Performance

Just remember, there is no perfect gear ratio.

Gear Ratios and Vehicle Performance