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WATCH: When Alternators Come Back

When it comes to starter and alternator returns, failures are a fact of life. In these situations you almost have to be like a good prosecuting attorney, building your case by asking some probing questions to find out what really happened. This video is sponsored by MAHLE.

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This video is sponsored by MAHLE.

A technician calls and tells you he just installed a new alternator – a unit you sold him – and it’s not working. What’s your next move? 

When it comes to starter and alternator returns, failures are a fact of life. In these situations you almost have to be like a good prosecuting attorney, building your case by asking some probing questions to find out what really happened.

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