A couple of things come to mind. First, the rotors may be too thin. A rotor has two sides. Sometimes the rotor can measure to be in tolerance but if one side is worn thinner than the other, it can cause it to warp very easily. Get someone to measure the width of the rotor on both sides and they should be close to the same. If not, replace the rotor. Cheap pads could be a culprit.
—Gerald Wheelus
Edgewood Auto Parts #253, Edgewood, Texas
Whether your customer asks for a gasket or a seal, you know one thing: They’re trying to stop a leak.
Terminology is one of the hurdles we face day in and day out in the automotive industry. It varies between automakers, parts suppliers, technicians and consumers. Gaskets and seals are some of those terms that are easily mixed up from time to time. So, what’s the difference between a gasket and seal, since they’re both designed to do the same thing?
Dorman offers these three tips to help to determine if it’s a valid warranty claim.
These simple guidelines will help you ensure that your customers have everything they need.
This often-overlooked undercar part
ensures a smooth transfer of rotational motion.
Automotive solenoids translate electrical impulses into mechanical movement.
Customer service should be your number one priority, and it all starts with the greeting.
Screwdrivers come in many shapes and sizes, and they are not created equal.
Even EV batteries aren’t immune to the effects of extreme winter weather.
Being able to answer this question can help prevent them from failing prematurely.
