Cycle time is just one component in the measurement of key-to-key time, which most collision repair shops monitor to maintain a healthy business. Even though the measurement of cycle time does not officially begin until the necessary parts and repair materials are in technicians’ hands, this critical distinction in your process is irrelevant to the consumer. Whatever can be done to shorten the time it takes to repair and return a vehicle is critical to achieving high customer satisfaction rates and maximizing throughput, so your business operates as smoothly as possible.
- Dan Reutter, Technical Specialist, U-POL
- Mark Thomas, National Training Manager, U-POL
- Jason Stahl, Editor, BodyShop Business
Sponsored By U-POL
Date: July 14, 2022