Why is it that our customers ask us to read the check engine light and then ask us to clear it if they will not fix the problem? They get upset when the light comes back on, and they don't understand if you dont fix the problem the light wont go away.

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Counterman Magazine
Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Education

Why is it that our customers ask us to read the check engine light and then ask us to clear it if they will not fix the problem? They get upset when the light comes back on, and they don’t understand if you dont fix the problem the light wont go away.

Why is it that our customers ask us to read the check engine light and then ask us to clear it if they will not fix the problem? They get upset when the light comes back on, and they don't understand if you dont fix the problem the light wont go away.

Counterman Staff
By Counterman Staff

Hope springs eternal in the human heart! Unfortunately, the cars today are heartless and deal only with facts, not feelings! Tell them the check engine light is akin to their helpful, but brutally honest, best friend 😉

Related Articles

Jim O’Neill – Chino Autotech Inc., Auto Club SoCal AAR

It is simple, really: The customer is not always right but, they are still the customer. The fact is people really do not understand cars and we just have to learn to deal with it.

Gerald Wheelus
Edgewood Auto Parts #253
Edgewood, Texas

You May Also Like

Parts

FCS Adds 73 New Part Numbers

All units are in stock and ready to ship.

Counterman Staff
By Counterman Staff

FCS Automotive recently announced the release of 73 new part numbers.

In the new-product release are 19 complete strut assemblies; 11 shock absorber and coil spring assemblies; 11 shock absorber assembly kits; eight fleet gas shocks; and 24 bare struts and shocks.

All units are in stock and ready to ship.

Read Full Article

More Education Posts
Why Private Equity Loves the Automotive Aftermarket

The same qualities that make the aftermarket a great place to do business make it a compelling investment for PE.

By Josh Cable
How to Change a Headlight Bulb

There’s always an opportunity to help your DIY customers do the job right.

By Eric Garbe
Hydraulic Suspension Bushings

They can isolate noise, vibration and harshness from entering the vehicle cabin more effectively than standard bushings.

By Brian Sexton
A Closer Look at Lincoln-Mercury

The Mercury brand was shuttered in 2010, while Lincoln is enjoying a bit of a renaissance.

By Thomas Dayton

Other Posts

ZF Aftermarket Adds 74 New Listings to TRW, SACHS Brands

The latest additions expand coverage to more than 18.7 million vehicles in operation, according to the company.   

By Counterman Staff
Litens Belt Tensioner Boasts Improvements to OE Design

The lift feature is strategically placed in an offset position between the mounting bolts that secure the tensioner.

By Counterman Staff
PRT Adds 15 Complete Strut Assemblies to Aftermarket Portfolio

The new products represent more than 5 million vehicles in new coverage.

By Counterman Staff
Selling Tie Rods and Steering Components

On a vehicle with rack-and-pinion steering, it’s not uncommon to replace outer tie-rod ends multiple times.

By Eric Garbe