Mechanic Connection: Keeping Up with Technology
Automotive technology has advanced steadily in the last 50 years, but keeping up with it involves the tech’s mind and experience as much as it does scan tools and the Internet.
To Join or Not to Join a Program Group
Changes in the repair business have made program group service dealer programs attractive for many shops. What are the benefits that will help you sign up more prospects?
Made in Wherever
International part manufacturers are becoming an increasingly influential force at industry trade shows, which is good news for the import specialist.
Oh, Give Me a Home
Should anyone be worried that Home Depot has announced it will test market automotive products at its stores?
Taking a Different Path
In running a parts store, there’s always a certain way to do thins. But sometimes, it doesn’t hurt to veer off that predictable path to improve your company.
Bridging the Reliability Gap
In this article, we’ll take a look at the most important dimension as defined by the customer – reliability. And, we’ll discuss how to bridge the reliability gap.
Are You Part of a Network?
The benefits of networking and sharing common experiences with others allow productive ideas to flourish in your business and strengthen the industry.
The Big Getter
Every February, we list the 20 largest store groups in the industry, and each year this list reveals significant changes in store ownership.
The DNA Of VIN
It’s all in the Vehicle Identification Number (VIN), and if you can’t decode it for your customers, you might end up sending out the wrong parts. The result: returned parts and, worse – angry, dissatisfied customers.
Channel Partnering
In a recent interview on our e-news daily aftermarketNews (AMN), Affinia President and CEO Terry McCormack made some very poignant comments regarding the interaction between customers and channel partners in the automotive aftermarket. Terry is a distinguished and respected aftermarket leader, with more than 30 years of experience. So, when he speaks, he’s drawing from