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Upcoming webinars
How To Profitably Make Cosmetic and Semi-Structural Plastic Repairs In Less Time With Fewer Products
Sponsored by U-POL
Date: January 27, 2022

With over 50% of average repair orders less than a few thousand dollars, earning the most profit while delivering an outstanding repair can be challenging, particularly as it relates to plastic parts. Bumper repairs can be a profitable addition to a shop's business instead of swapping out plastic parts out for new. This is especially true when you can make plastic repairs as quickly and easily as applying conventional body filler.

In this 45-minute training webinar you will learn how you can skip the gun, two-part cartridge products, and static mixers, and efficiently make plastic repairs in less than 30 minutes. Join us to learn about a plastic repair process that can help you reduce complexity, increase efficiency, and deliver more profits. Our presenters will show you a high performing, simplistic approach to cosmetic and semi-structural repairs.

Key Objectives:

  • Learn the advantages of following the U-POL standard operating procedures for plastic repairs, including:
    • Product complexity reduction
    • Process simplification
    • Compatibility with other shop processes
    • Cycle time reduction and increased throughput
On-Demand Webinars
eCommerce in Action: How to Build a Stronger Relationship With Wholesale Customers
Sponsored by Autologue Computer Systems, Inc.
Date: December 09, 2021

The best companies make it easy for their customers to do business with them. Streamlining purchasing, invoice recall, and delivery status not only shows the customer that you value their time, but it can also increase efficiencies within your own organization.

eCommerce is a game changer for parts distributors. It can improve your relationship with wholesale customers by making your products available 24/7, giving you an advantage over companies with limited hours.

Attend this free webinar to learn from four distributors who have embraced eCommerce.

The conversations will include:
* Why and how these companies got started with eCommerce;
* Hurdles they faced, and how they overcame them;
* Tactics they used to make sure their customers were aware of the new eCommerce features;
* And more

AftermarketNews editor Amy Antenora will discuss the topic and take audience questions with Jim Franco, CEO of Autologue. Franco has been in the auto industry for nearly 60 years as a service station owner, a jobber, a machine shop owner, and now leading an organization that supplies technology to more than 5,000 automotive stores.

How to Strengthen Customer Loyalty and Improve Sales with an Automated Rewards Program
Sponsored by Autologue Computer Systems, Inc.
Date: July 13, 2021

Loyalty programs are not new, but with the advancement of smart phone technology the delivery of customer rewards has become an automated, effective, and seamless process. In this webinar you will learn how to provide additional customer incentives through an automated rewards program that will improve buying frequency and overall customer loyalty. You will learn how to compete with the “big guys” rewards programs using our simple, but sophisticated technology that is a match for any other current program.

Rear Axle Wheel Bearing Replacement Revolution
Sponsored by BCA Bearings by NTN
Date: June 09, 2021

Rear solid axles never went away, they evolved. New bearing designs, wheel speed sensors and advanced limited-slip, air locker differentials have added new wrinkles to the repair process. Servicing these axles represents a significant opportunity for shops.

In a 45-minute webinar, experts from BCA Bearings will cover what it takes to service a rear axle’s bearings and how to increase your productivity when doing these jobs.

How to Give Your Customers 24/7 Buying Access to Your Parts Catalog
Sponsored by Autologue Computer Systems, Inc.
Date: April 14, 2021

Repair facilities have a growing need for reputable suppliers who can deliver on time, every time. If you can make your business the easiest one in the area to buy from, you'll accelerate your revenue growth while boosting your customer loyalty and satisfaction.

Starting an eCommerce business can be confusing. During this webinar we'll cover the 4 easy steps you should follow to get started today, using resources that are readily available. You'll also learn how logistics software can help you keep your customer satisfied.

What Aftermarket Parts Sellers Should Do NOW to Emerge Stronger from the COVID-19 Crisis
Sponsored by sales-i
Date: March 03, 2021

COVID-19 has caused a massive disruption for many industries across the world, with wide reaching impact for those in the automotive sector, including parts, accessories and tire sales.

The combination of a sudden decrease in vehicle miles traveled (VMT) and customer footfall, as well as a slow economic recovery, means that aftermarket demand may take years to return to normal 2019 levels. However, if aftermarket players take steps now, they will improve their business and emerge stronger from the crisis.

Attend this 60-minute aftermarket webinar to hear about these topics:

  • 2021 - year of the digital transformation - what does the mean for the aftermarket?
  • Sell what you can - manage expectations for what you can't
  • Investing in sellers or revaluating their role in the buying process
6 Leading Growth Challenges Facing Aftermarket Distributors & Jobbers
Sponsored by Epicor
Date: February 18, 2021

It's not just COVID. The Aftermarket is experiencing several other significant challenges that play to the strengths of some parts businesses and will cause others to struggle.

Learn how to win in today's fast-changing environment by attending this free webinar. We'll show you many of your peers are achieving faster growth, stronger profitability and increased enterprise value through practical, modern operating strategies.

* Are you working longer and harder than ever, only to realize a marginal impact on sales and margins?
* Do you want to empower your team to more proactively contribute to stronger sales growth and customer loyalty?
* Are you using outdated, manual processes that are making you less competitive?
* Are you the first call for every major shop in your market? If not, why not?

We'll answer hard questions that can help you implement a far more effective growth strategy tailored to your business requirements and market realities. Bottom line, we promise you'll come away from this fast-paced session with several ideas to build a brighter future for your parts business.

How Hotshot Delivery Tracking Can Improve Sales, Profit And Customer Loyalty
Sponsored by Autologue Computer Systems, Inc.
Date: December 03, 2020

Professional technicians rely heavily on their suppliers to get them the parts they need at the right time. In fact, dependable fast delivery is at the top of the list when it comes to ranking suppliers.

COVID-19 has created increased demand and expectations for delivery services in all types of businesses that may have never considered it before. More companies are either seriously considering or have already implemented delivery tracking. They know it’s important to not only track movement of their product, but also monitor driver activity as well.

Key Objectives:

  • Get control of your drivers and deliveries
  • Increase awareness and accountability
  • Use reports and signature captures for validation
  • Stay a step ahead of your competition
  • Know where your drivers are at all times
Take Your Customer Relationship Management to the Next Level
Sponsored by Autologue Computer Systems, Inc.
Date: September 24, 2020

Your sales team knows the market. Now it's up to you to give them the sales tools to be more effective. Attend this free webinar to learn how Autologue's eSalesBI/CRM can empower your sales team to become extraordinary account managers.

Pressing Wheel Bearings: Replacing Gen 1 or Cartridge Style Wheel Bearings
Sponsored by NTN
Date: August 27, 2020

When a wheel bearing makes noise on a late-model Ford Escape, Toyota Camry or VW Golf, do you wish you could ignore the noise? One of the most labor-intensive wheel bearings to replace is a Gen 1 cartridge-style bearing that is pressed into the knuckle. These types of bearings can be found on cars and SUVs from both domestic and import nameplate manufacturers. For most applications, there are no short cuts or "miracle" tools. During this free webinar we will look at ways to become more efficient and profitable when replacing Gen 1 cartridge-style wheel bearings.

ASE Certification Part 5: Cataloging and Inventory Management
Date: December 15, 2020

Cataloging and inventory management are essential skills for a parts specialist. Without them, parts pros could be leaving sales opportunities on the table. In this webinar, you'll understand the fundamental elements of cataloging, inventory management and merchandising that are covered in the ASE P2 test. Along the way, you’ll learn tips on how to hone these valuable skills.

Video Series

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