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Upcoming webinars
How to Beat Supply Chain Issues and Cost Increases with Better Small Area Repairs
Sponsored by U-POL
Date: October 13, 2022

Due to recent supply chain issues, our industry has shifted away from more commonly replacing damaged parts to repairing them. Rising material costs and shortages of parts and qualified technicians continue to pose challenges on collision repairers. Processes that streamline workflow, reduce complexity, and free up personnel are critical to a successful operation, and many of these objectives can be achieved without sacrificing quality.

This 45-minute webinar will highlight how high-performance professional aerosols are tools that not only help save time and money, but also free up booth space while adhering to regulatory requirements. Join us to learn how to integrate aerosols into your shop’s SMART (Small Area Repair Technique) repair process, helping you to return vehicles to customers more quickly and profitably.

Key Objectives:

  • Learn how shops are using today's new generation of aerosols to:
    • Improve throughput
    • Free up resources
    • Drive more profits
On-Demand Webinars
Building a Profitable Parts eCommerce Business is Easier Than You Think
Sponsored by Epicor
Date: September 21, 2022

During this free webinar, our presenters will show you how to easily establish and operate a profitable online business. You'll learn how you can launch your store through your own website, or how you can create custom branded eStores on and eBay Motors.

Discover the potential and chart your path to a thriving online business by attending this fascinating webinar!

• Meet jobbers just like you who are growing their online sales every day
• Learn how to seamlessly integrate eCommerce into your daily processes
• Prepare an eStore budget and launch plan that meets your needs

Underhood: Stop/Start System Diagnostics
Sponsored by AAPEX
Date: September 19, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

A stop/start system can improve fuel economy by five to seven percent and lower emissions. For stop/start functions to work, five vehicle systems must work in unison for smooth operation. During this webinar we will cover how to cure issues with stop/start systems, including stop/start system deactivation, replacement batteries, HVAC complaints, transmission harsh shifts, and brake pedal issues.

Navigating the Rapids Ahead
Sponsored by AAPEX
Date: September 07, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

The typical repair shop is busier than ever – but what happens when the going gets rough? Many of today’s shop owners have never experienced a significant economic downturn. Has your shop prepared to weather any storms that are on the horizon, or have you just been keeping up with current demands? During this webinar you’ll hear real shops share a “just in case” safety briefing.

Smooth Roads Ahead: Making Wheel Bearing Jobs Work for Your Shop
Sponsored by BCA Bearings by NTN
Date: August 04, 2022

Wheel bearings are safety-critical components which feature precision engineering, robust construction, and a long service life. However, all wheel bearings will eventually need to be replaced. Wheel bearing or hub assembly replacement can present a number of challenges to technicians. This could be due in part to bearing design, construction, corrosion buildup, and/or replacement parts selection.

During this 45-minute webinar we will discuss:

  • The importance of wheel bearings to the overall vehicle
  • The impact of extreme usage, environments on wheel bearings
  • Common customer concerns, and how to correctly diagnose the cause of the symptom the first time
  • How to select the right replacement part for the job. Should you replace the bearing alone, or opt for a bearing repair kit?
  • How to sell and manage difficult bearing replacement jobs, reduce installation times and costly comebacks
  • How to deal with corrosion buildup between the bearing, hub, and knuckle
Reducing Cycle Time: How to Maximize Your Shop’s Potential
Sponsored by U-POL
Date: July 14, 2022

Cycle time is just one component in the measurement of key-to-key time, which most collision repair shops monitor to maintain a healthy business. Even though the measurement of cycle time does not officially begin until the necessary parts and repair materials are in technicians’ hands, this critical distinction in your process is irrelevant to the consumer. Whatever can be done to shorten the time it takes to repair and return a vehicle is critical to achieving high customer satisfaction rates and maximizing throughput, so your business operates as smoothly as possible.

In this 60-minute session, we will explore:

  • Potential bottlenecks that can slow down the repair process
  • Ways to increase throughput and reduce cycle time
  • Time and energy savings advantages of combining key U-POL products in the filling and priming stages of repair
Service Advisors: Customer Satisfaction Starts With Communication
Sponsored by AAPEX
Date: June 28, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and via text helps set the appointment, confirm the service request, complete the payment, and confirm any follow-up service requirements.

Timing Drive Systems: Repair Tips for Conventional and Hybrid Vehicles
Sponsored by Schaeffler, manufacturer of INA
Date: June 23, 2022

The timing drive determines the quality of the engine running, the power delivery, as well as the fuel consumption and pollutant emissions of the vehicle. Timing drive components help synchronize the precise sequence of the valves opening and closing at exactly the right moment, in any condition and at any engine speed.

This webinar will explore the various solutions for repairs of the timing drive system in both conventional and hybrid drivetrain systems. You'll learn from timing drive expert Roger Gillette, Technical Services Group Leader for Schaeffler. Roger is an ASE-certified technician and a former retail store leader with more than 20 years of industry experience.

You'll learn about:

  • Common reasons of timing component failures
  • Progression of going from belt drive to chain drive – the pros and cons of each timing system
  • Chain types commonly used, pitches, and influencing factors on wear patterns
  • Why proper maintenance matters
  • INA Timing chain program: OE Competency
No Code Drivability Diagnostic Strategies For BMW, Mercedes and VW/Audi
Sponsored by AAPEX
Date: June 15, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

A customer complaint might be for stumble, misfire or intermittent lack of power. If there are no codes, it can be challenging to diagnose. For European nameplate vehicles, you need a strategy so you don’t waste valuable diagnostic time. We will explore what data PIDs, monitors and tests can help you focus your investigations on BMW, Mercedes and VW/Audi drivability problems.

Hiring and Retaining Great Employees
Sponsored by AAPEX
Date: May 23, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

In a tight labor market, it can be tough to find the next great employee – but what are you doing to keep the superstars you already have? We’ll explore the challenges of maintaining a staff that can handle whatever challenges your customers bring through your doors.

Undercar: Advanced Alignment Diagnostics For Electric Power Steering and ADAS
Sponsored by AAPEX
Date: May 09, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

With the adoption of ADAS and electric power steering systems, alignments have become more than setting the toe, camber and caster. We will cover adjusting the angles and calibrating sensors and system monitors. You’ll learn about steering angle sensor resets, pull compensation resets, test drive strategies, ride-height measurements for ADAS sensors, and criteria for electric power steering.

Counterman Magazine