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On-Demand Webinars
How to Strengthen Customer Loyalty and Improve Sales with an Automated Rewards Program
Sponsored by Autologue Computer Systems, Inc.
Date: July 13, 2021

Loyalty programs are not new, but with the advancement of smart phone technology the delivery of customer rewards has become an automated, effective, and seamless process. In this webinar you will learn how to provide additional customer incentives through an automated rewards program that will improve buying frequency and overall customer loyalty. You will learn how to compete with the “big guys” rewards programs using our simple, but sophisticated technology that is a match for any other current program.

Rear Axle Wheel Bearing Replacement Revolution
Sponsored by BCA Bearings by NTN
Date: June 09, 2021

Rear solid axles never went away, they evolved. New bearing designs, wheel speed sensors and advanced limited-slip, air locker differentials have added new wrinkles to the repair process. Servicing these axles represents a significant opportunity for shops.

In a 45-minute webinar, experts from BCA Bearings will cover what it takes to service a rear axle’s bearings and how to increase your productivity when doing these jobs.

How to Give Your Customers 24/7 Buying Access to Your Parts Catalog
Sponsored by Autologue Computer Systems, Inc.
Date: April 14, 2021

Repair facilities have a growing need for reputable suppliers who can deliver on time, every time. If you can make your business the easiest one in the area to buy from, you'll accelerate your revenue growth while boosting your customer loyalty and satisfaction.

Starting an eCommerce business can be confusing. During this webinar we'll cover the 4 easy steps you should follow to get started today, using resources that are readily available. You'll also learn how logistics software can help you keep your customer satisfied.

What Aftermarket Parts Sellers Should Do NOW to Emerge Stronger from the COVID-19 Crisis
Sponsored by sales-i
Date: March 03, 2021

COVID-19 has caused a massive disruption for many industries across the world, with wide reaching impact for those in the automotive sector, including parts, accessories and tire sales.

The combination of a sudden decrease in vehicle miles traveled (VMT) and customer footfall, as well as a slow economic recovery, means that aftermarket demand may take years to return to normal 2019 levels. However, if aftermarket players take steps now, they will improve their business and emerge stronger from the crisis.

Attend this 60-minute aftermarket webinar to hear about these topics:

  • 2021 - year of the digital transformation - what does the mean for the aftermarket?
  • Sell what you can - manage expectations for what you can't
  • Investing in sellers or revaluating their role in the buying process
6 Leading Growth Challenges Facing Aftermarket Distributors & Jobbers
Sponsored by Epicor
Date: February 18, 2021

It's not just COVID. The Aftermarket is experiencing several other significant challenges that play to the strengths of some parts businesses and will cause others to struggle.

Learn how to win in today's fast-changing environment by attending this free webinar. We'll show you many of your peers are achieving faster growth, stronger profitability and increased enterprise value through practical, modern operating strategies.

* Are you working longer and harder than ever, only to realize a marginal impact on sales and margins?
* Do you want to empower your team to more proactively contribute to stronger sales growth and customer loyalty?
* Are you using outdated, manual processes that are making you less competitive?
* Are you the first call for every major shop in your market? If not, why not?

We'll answer hard questions that can help you implement a far more effective growth strategy tailored to your business requirements and market realities. Bottom line, we promise you'll come away from this fast-paced session with several ideas to build a brighter future for your parts business.

How Hotshot Delivery Tracking Can Improve Sales, Profit And Customer Loyalty
Sponsored by Autologue Computer Systems, Inc.
Date: December 03, 2020

Professional technicians rely heavily on their suppliers to get them the parts they need at the right time. In fact, dependable fast delivery is at the top of the list when it comes to ranking suppliers.

COVID-19 has created increased demand and expectations for delivery services in all types of businesses that may have never considered it before. More companies are either seriously considering or have already implemented delivery tracking. They know it’s important to not only track movement of their product, but also monitor driver activity as well.

Key Objectives:

  • Get control of your drivers and deliveries
  • Increase awareness and accountability
  • Use reports and signature captures for validation
  • Stay a step ahead of your competition
  • Know where your drivers are at all times
Take Your Customer Relationship Management to the Next Level
Sponsored by Autologue Computer Systems, Inc.
Date: September 24, 2020

Your sales team knows the market. Now it's up to you to give them the sales tools to be more effective. Attend this free webinar to learn how Autologue's eSalesBI/CRM can empower your sales team to become extraordinary account managers.

Pressing Wheel Bearings: Replacing Gen 1 or Cartridge Style Wheel Bearings
Sponsored by NTN
Date: August 27, 2020

When a wheel bearing makes noise on a late-model Ford Escape, Toyota Camry or VW Golf, do you wish you could ignore the noise? One of the most labor-intensive wheel bearings to replace is a Gen 1 cartridge-style bearing that is pressed into the knuckle. These types of bearings can be found on cars and SUVs from both domestic and import nameplate manufacturers. For most applications, there are no short cuts or "miracle" tools. During this free webinar we will look at ways to become more efficient and profitable when replacing Gen 1 cartridge-style wheel bearings.

ASE Certification Part 5: Cataloging and Inventory Management
Date: December 15, 2020

Cataloging and inventory management are essential skills for a parts specialist. Without them, parts pros could be leaving sales opportunities on the table. In this webinar, you'll understand the fundamental elements of cataloging, inventory management and merchandising that are covered in the ASE P2 test. Along the way, you’ll learn tips on how to hone these valuable skills.

ASE Certification Part 4: Customer Relations and Sales Skills
Date: November 11, 2020

Customer relations and sales skills are critical elements of success behind the counter – and on the ASE P2 test. In this webinar, you'll get a better understanding of what aspects of customer relations and sales skills are covered on the ASE P2, and you’ll learn tips for honing these skills.


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