When Mistakes Happen
A succession of seemingly innocuous parts-ordering mistakes results in a Mount Everest-sized pile of returns, a lop-sided inventory, a redundancy of effort and a dwindling bottom line can make a jobber want to pull his hair out.
Flash! Reprogramming Vehicle Computers
Typically, when someone brings up the subject of “flashing” you get two reactions. The technologically informed parts professionals think about added revenue and service, while rowdier folks think about doing something that could land them in front of a judge.
Electronic Accessibility
As electronics and computer controls advance in technology, the real issue for the aftermarket is the ability to repair these systems.
Action and Reaction
Remember manufacturer sales people? There might be a connection between their reduction and a renewed strength of the OE brand.
Specialty Chemicals
The fastest growing product category in the aftermarket today is specialty chemicals.
Wanna Work Third Shift?
Customers expect a lot, and it’s up to the industry to cater to those expectations. In some cases, it’s our duty to change them.
OE or Aftermarket?
Ever wonder what goes through your professional customer’s mind when he’s sourcing electronics? Here’s one shop owner’s perspective on why he prefers aftermarket over OE.
A More Focused Installer
Sears Canadas recent decision to exit the repair market signals a trend that impacts the industry on both sides of the border.
Getting Your Customers Car Care Aware
National Car Care Month Offers Opportunities for April and Beyond
Who Will Be the First?
Pricing pressures are putting the market in an uneasy position, one that creates unrealistic expectations in the customers mind.