Pac Man Fever
Pricing pressures in the automotive parts business are so bad that prices have remained essentially unchanged since 1982.
An Industry Honor
Each summer, the magazine staff begins its nationwide search for the Counterperson of the Year. Who in your store deserves this honor?
Time Wins Over Technology
Early adopters, never adopters and everyone in between. How fast technology is adopted is based on its real-world use and bottom-line benefits.
Hot Refrigerant Sales
Since there have been some pretty substantial changes in the A/C category recently, it’s important to keep up on the rules and regulations surrounding this product. It will keep your customer, business and environment safe.
The Industry’s Backbone
A healthy supplier base is essential to the survival of both the OEs and the aftermarket.
Smooth Sailing — Steering, Suspension and Ride Control
Chassis parts may not be a high-volume category in the aftermarket, but sooner or later most chassis parts do wear out and have to be replaced. The question is, when?
Paper vs. eCatalogs
Paper catalogs have their place, but in-shop e-catalogs change the shop/store dynamic.
Wanna Work Third Shift?
Customers expect a lot, and it’s up to the industry to cater to those expectations. In some cases, it’s our duty to change them.
Too Many Choices
In a world where everything is rushed and “super-sized,” it’s important to slow down and remember your customers. Meet their expectations and when you can, go above and beyond.
What do Drivers Really Deliver?
Your delivery drivers are delivering parts. Are they delivering a positive image of your store too?