ASE P2 Test Preparation Guide: Management
ASE P2 Test Preparation Guide: Management
New Type of ‘Guess the Car’ Contest Is Coming Soon to Counterman
The wildly popular "Guess the Car" contest, which appears in Counterman magazine and online here at Counterman.com, is going to have some competition. There’s going to be another "Guess the Car" contest coming soon. The prize money is the same: $50. But the contest clues will be a little different. We’ll keep you posted. (Just
What is the difference between ceramic and organic brake pads?
What is the difference between ceramic and organic break pads?
More Business? Bring It On
The aftermarket could begin to experience an unprecedented windfall in the next few months. What’s happening? Thousands of new car dealerships — at least 3,000 of them — are slated or are expected to close. The financially strapped car manufacturers are looking to thin the ranks of the car dealerships because during these economically challenging
NETWORK NATIONAL CONVENTION: The Network Hosts Record-Turnout Convention in Nashville
Despite a challenging economy and the cancellation and ratcheting back of similar conventions, the National Convention of the Automotive Distribution Network held its largest-ever gathering in downtown Nashville Feb. 26-March 1. "Your attendance here is a testament to your desire to learn more and to improve your business skills," Network President Mike Lambert told the
An Essential Job
Readers can nominate a distribution pro for the annual Counter Professional of the Year Award right here at www.counterman.com. But hurry: The deadline is fast approaching!
Just Ask!
As the saying goes, “There are no stupid questions.” It’s time parts pros start asking questions when faced with warranty situations. No matter how ridiculous the inquiry may seem, it could save a lot of hassle.
And Now for Some Good News
New stats from NADA show that the aftermarket just might be making progress in its attempt to regain ground on dealership parts and service.
Lookin’ Good
Editor’s Note: This is the fourth article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, and the third, Treating Customers with Empathy, can be found online at https://www.counterman.com. In the brick and mortar world
Reman Opportunities
Last month’s ARI story posed some questions about the reman business. This month, we take a look at reman’s future.