The Numbers Game
The aftermarket is very much a numbers game. Knowing what the numbers mean is the first step in developing a winning strategy.
Recognition For a Job Well Done
In order to be successful, any group, team or store needs a good leader – it can make or break your business.
11th Annual Tech Forum
Your customers are one of the most important aspects of your business. And when they need your help, you need to be ready with the knowledge and the answers that will help them. This month, Counterman presents some of the most pressing issues surrounding the following topics and what customers are asking. Q: My customer
New Information Technology
Automotive technicians deserve more credit than theyre given. Many really are becoming more Internet savvy and computer literate.
Cuts at Whose Expense?
The latest developments in OE and supplier consolidation should neither surprise us, nor scare us.
The Perfect Training Tool
For just a moment, I would like both programmed distribution and retail groups alike to focus on a common goal.
My Kingdom for a Caliper
We were’nt looking for a Citron caliper, after all. But even so, errors in catalogs (both print and electronic varieties) cost everyone.
You’re Not Going to Like This, But…
What percentage of your customers’ overall parts purchases are through dealerships? You’re not going to like the answer.
New Study Reveals Small WDs Outperform Large Ones
That’s a perfect warehouse? Warehouses come in all shapes and sizes, but the best ones have certain factors in common. A new study conducted by Georgia Tech compares the performance of 212 warehouses in a variety of industries, highlighting the leaders in productivity, accuracy, cycle times, use of technology and quality. The average facility in