ASE Test Prep: Steering And Suspension
There will be three questions on the ASE P2 test that deal with the steering and suspension.
Brake Rotor Replacement: A Shop Owner’s Experience
NVH — noise, vibration and harshness — can spell trouble for any brake job. For your professional customers, finding the source of the problem can be a very frustrating experience.
Advanced Fuel Delivery Systems
There are many ways to get fuel into a combustion chamber and it seems that today auto manufacturers are using every possible method. As if that were not enough, manufacturers are hedging their sales bets by developing vehicles that use many different types of fuel, and in some cases, vehicles that can burn more than
On Time: Timing Kit Sales
Sales are all about timing — having the right parts at the right time for the right job. Take timing component kits, for example. Component kits are available for most timing belt system replacement applications, and having them in stock is a good way to make sure your sales efforts and your customers needs are
Getting In-Sync
Open communication between employee and employer is the best way to ensure a lasting and mutually beneficial relationship. Not having it is a sure way to destroy a business.
Posting Lost Sales: Is Your Store Losing Business?
It’s a fact of doing business: If you want to capture total customer demand, lost sale posting is necessary. Unfortunately, it’s something that many parts store owners and managers don’t routinely perform. And that’s hurting business.
Tough Decisions
Choosing the winner from among all the great nominations we received for Counter Professional of the Year, Presented by WIX Filters was sometimes an impossible task. We did narrow our decision down to one person, but let’s take a look at the other terrific nominees.
Mechanic Connection: Sourcing Engine Parts
Because of the time and expense involved, many factors go into sourcing engine parts. It’s a typical scenario: a late ’90s front-wheel drive van suffers a blown cylinder head gasket and the owner drives the vehicle until the engine quits. Upon initial inspection, the engine will crank, start and run, but produces a one-half crankshaft-speed
Lighting the Way
Advances in new lighting technologies are creating opportunities for store managers who want to offer as many lighting choices as possible. This is, of course, difficult in most product categories, but especially tough in lighting as suppliers expand their offerings. And then there’s the customer. The proliferation of new types of lamps and bulbs can
Parts Pros vs. The Internet
The proof is in the pudding, as they say. This year’s PARTS Supplement proves there is no replacement for expert counter pros.