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A customer has a 2002 Toyota Sequoia that needs an idler pulley, and all of the parts that I have looked up have grooves...
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Current Issue
» Technical Forum: How often should an oil filter be changed?
» Technical Forum: What kind of friction materials are used in brake pads today?
» Technical Forum: What’s a common cause of head gasket failure?
» Technical Forum: When should an oxygen sensor be replaced?
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Mark Phillips
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» Nominate Yourself Or Someone Else As The Counter Professional Of The Year
» Parts Professionals: How Do You Do It?
» John Noel Castle, Former Dean of Aftermarket Studies at Northwood University, Passes Away at Age 85

Poll
What is your store's mix of retail vs. commercial/professional technician sales?
It's 50-50 - 19%
 
60 commercial, 40 retail - 15%
 
70 commercial, 30 retail - 8%
 
80 commercial, 20 retail - 5%
 
90 commercial, 10 retail - 4%
 
100 commercial - 2%
 
60 retail, 40 commercial - 14%
 
70 retail, 30 commercial - 10%
 
80 retail, 20 commercial - 4%
 
90 retail, 10 commercial - 5%
 
100 retail - 14%
 
Articles: Tech Topics
Technical Forum: What kind of friction materials are used in brake pads today?
Counterman magazine presents 11 technical and sales topics in an easy-to-read question-and-answer format. More

Technical Forum: What’s a common cause of head gasket failure?
Counterman magazine presents 11 technical and sales topics in an easy-to-read question-and-answer format. More

Air Conditioning Service is a Good Topic Any Time of Year
Many motorists don’t know is that their A/C system works year round, not just during the hot summer months. More

Automotive telematics will rule, only if GPS keeps working
Almost a year ago, I wrote a column titled, “I Tele You What: This Technology Will Rule.” More

Hybrids are raising the green bar
As gasoline prices head back above the $3 a gallon mark, so does the public’s interest in fuel-efficient vehicles such a hybrids. Toyota’s third generation Prius (2010 model year) raises the green bar even higher with its latest refinements. More
Products
Additional Models Now Factory Equipped with Litens’ OAD Decouplers
Dozens of the latest vehicle models from domestic and import manufacturers are now factory equipped with overrunning alternator decouplers (OAD). Th... More

Tracer Products Offers Economical A/C Leak Detection Kit
The Tracerline TP-8626 EZ-Shot Kit is a complete A/C leak detection kit that makes it easy for technicians to spot all air conditioning leaks—fast and... More

Sea Foam Introduces New & Improved Formulation for Deep Creep
Sea Foam Deep Creep’s new 100 percent petroleum formula now meets V.O.C. regulations in all 50 states. More
Articles: Operations
What Not To Do in Retail Aftermarket Auto Parts Sales
Remember the Ten Commandments of Customer Service? More

Create the Perfect Automotive Aftermarket Parts Electronic Catalog
Let's suppose you have a chance to completely remake electronic catalogs; to go back in time. More

Repair Shop Owner Wants to Do More Business with Automotive Aftermarket Parts Professionals
Steve Weber, owner of S & S Service, Hamburg, N.Y., despises going to a dealer to get parts. More

Belt, hose sales are some of the most lucrative add-on sales opportunities for automotive aftermarket parts professionals
Many vehicle owners and technicians forget that heat, load, pressure and atmospheric pollutants eventually deteriorate a vehicle’s rubber parts. More

Are Your Returns Really That High?
We must always challenge assumptions, even if we sometimes don’t want to do it. Since coming to this industry, the magic number I’ve heard regarding the percentage of parts that come back as returns is 25. I’ve hea More







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