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Articles: Tech Topics
Bendix Training Team Develops Comprehensive Hybrid Brake Service Class
According to J.D. Power reports, hybrid vehicles are expected to account for approximately 7 percent of the car market by 2015. More

Belts Drive More Accessories Than Ever
It used to be that two or three belts drove a few vehicle accessories. Not anymore. A single belt is now used to run more accessories than ever. And these days, both sides of a belt are being used to drive accessories and that means More

Cooling System Troubles Can Mean Sales Opportunities
From thermostats and  water pumps to plugs, hoses and even the radiator, cooling system troubles can spell a number of sales opportunities. With hot summer weather just around the corner, it’s time to start thinking abo More

Unlock the Mysteries of Mode $06
The mode contains a wealth of diagnostic information. More

Air Conditioning Service is a Good Topic Any Time of Year
Many motorists don’t know is that their A/C system works year round, not just during the hot summer months. More
Products
Additional Models Now Factory Equipped with Litens’ OAD Decouplers
Dozens of the latest vehicle models from domestic and import manufacturers are now factory equipped with overrunning alternator decouplers (OAD). Th... More

Tracer Products Offers Economical A/C Leak Detection Kit
The Tracerline TP-8626 EZ-Shot Kit is a complete A/C leak detection kit that makes it easy for technicians to spot all air conditioning leaks—fast and... More

Sea Foam Introduces New & Improved Formulation for Deep Creep
Sea Foam Deep Creep’s new 100 percent petroleum formula now meets V.O.C. regulations in all 50 states. More
Articles: Operations
What Not To Do in Retail Aftermarket Auto Parts Sales
Remember the Ten Commandments of Customer Service? More

Create the Perfect Automotive Aftermarket Parts Electronic Catalog
Let's suppose you have a chance to completely remake electronic catalogs; to go back in time. More

Repair Shop Owner Wants to Do More Business with Automotive Aftermarket Parts Professionals
Steve Weber, owner of S & S Service, Hamburg, N.Y., despises going to a dealer to get parts. More

Belt, hose sales are some of the most lucrative add-on sales opportunities for automotive aftermarket parts professionals
Many vehicle owners and technicians forget that heat, load, pressure and atmospheric pollutants eventually deteriorate a vehicle’s rubber parts. More

Are Your Returns Really That High?
We must always challenge assumptions, even if we sometimes don’t want to do it. Since coming to this industry, the magic number I’ve heard regarding the percentage of parts that come back as returns is 25. I’ve hea More







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