Every year since 1986, Counterman has been recognizing the Counter Professional of the Year.
With the generous support of our longtime sponsor, WIX Filters, the Counter Professional of the Year program spotlights a go-to counter pro who elevates the profession with their dedication, expertise, work ethic, and customer-first mentality.
On this episode of “Behind the Counter,” we’re thrilled to have our 2023 Counter Pro of the Year, Randy Shambro, assistant manager at O’Reilly Auto Parts store 3381 in Chicago.
In Episode 4 of the “Behind the Counter” podcast, Counterman Editor Josh Cable and Shambro discuss:
- 1:00 – Life as a “celebrity”
- 2:18 – Randy’s impressions of AAPEX 2023
- 2:48 – How Randy’s aftermarket career journey began
- 4:00 – Randy’s lifelong love of cars
- 4:55 – Randy’s affinity for Mopar performance parts and “Mr. Norm”
- 5:29 – Randy’s experience selling aftermarket accessories and custom parts
- 7:20 – Why O’Reilly Auto Parts has been such a great fit for Randy
- 8:21 – How Randy provides outstanding customer service
- 10:12 – Randy’s reflections on 40+ years in the automotive aftermarket
- 13:06 – How long Randy might stay in the business
