APRA Joins With Automechanika Shanghai, China Recycling Remanufacture Association To Organize International Remanufacturing Forum In Shanghai

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APRA Joins With Automechanika Shanghai, China Recycling Remanufacture Association To Organize International Remanufacturing Forum In Shanghai

Counterman Staff
By Counterman Staff
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“This is a win-win for both organizers as we both work toward encouraging more remanufacturing in China for that country’s own growing demands for environmentally friendly and reasonably priced products,” said APRA President Bill Gager.

 

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SHANGHAI — The Automotive Parts Remanufacturers Association (APRA) has joined with Automechanika Shanghai and China Recycling Remanufacture Association as the co-organizers of this International Remanufacturing Forum that will be held during the Automechanika Shanghai on the afternoons of Dec. 11-12, 2013.

Bill Gager, APRA’s president stated, “APRA is pleased with the strong support of our forum and the remanufacturing pavilion within the exposition by the Automechanika Shanghai Team. This is a win-win for both organizers as we both work toward encouraging more remanufacturing in China for that country’s own growing demands for environmentally friendly and reasonably priced products. China’s vehicle population is about 100 million and growing rapidly as they now produce more vehicles than the USA.” Gager added, “The natural next step will be a growing remanufacturing industry within China as their vehicle population ages.”

The forum presentations will include:
• Wednesday, Dec. 11 Keynote Address: Chinese Reman Industry – Policy Analysis and Market Insight – Wayne Yao, Duxes (Shanghai) Business Consulting, Inc. (China)
• U.S. Government Policy Regarding Reman Industry – Daniel Green, U.S. Embassy in Beijing (U.S.)
• Tuning up Your Reman Business for Increased Profits – Jon Statler, Maval Manufacturing (U.S)
• Status of Remanufacturing Industry in Korea – Seung Hyun Goh, Chairman, KAPRA (KOREA)
• Current State of Engine Remanufacturing in China – Ge Hong, Executive Vice Secretary of the China Internal Combustion Engine Industry Association (CICEIA) (China)
• Panel Discussion: International Government Policy for Remanufacturing Services / Moderator: Joe Kripli, APRA Chairman (U.S.) / Panel: Daniel Green (U.S. Embassy Beijing); Akira Ikeda, Shin-etse Denso Co. Ltd. (Japan); Tim Roth, SRC (U.S.); Li Feng, Weichai Engine Reman (China); and, Ricky Wang (China)

• Thursday, Dec. 12 Keynote Address: Latest Developments from the Political and Legal Perspective with Respect to Remanufacturing in China – Shimin Yang, China Council for the Promotion of International Trade (CCPIT)
• Testing Remanufactured Transmission Mechatronics – Amir Fallah, ATP (U.K.)
• Custom Regulation Regarding Core Import and Export in China – Wu Huading, China Customs
• Core Collection and Core Logistics in USA – Tom Jackson, Rebuilders Automotive Supply (U.S.)
• Core Business and Recycling on Internet: New Thinking and New Channel – Luo Jianfu, CRRA Association
• Core Collection and Core Logistics from OE’s Perspective in China – Li Feng, Weichai Engine Reman Services (China)
• Panel Discussion: International Core Logistics & Government Regulation / Moderator: Tim Roth, APRA Vice Chairman (U.S.) / Panel: Tom Jackson, RAS (U.S.); Akira Ikeda, Shin-etse Denso Co. Ltd (Japan); Ricky Wang (China); and Rex Vandenberg, Injectronics (Australia)

For registration information, click here.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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