Autopromotec Confirms Industrial Vehicle Service For 2015 Show

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Autopromotec Confirms Industrial Vehicle Service For 2015 Show

The initiative for heavy trucks will focus on LNG (liquefied natural gas) engines.

Counterman Staff
By Counterman Staff
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Autopromotec -Industrial-Vehicle Service For 2015 Show

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BOLOGNA, Italy — The organizers of Autopromotec, the biennial exhibition of automotive equipment and aftermarket products, confirm the Industrial Vehicle Service initiative, devoted to heavy vehicle maintenance and repair in the 26th edition of the show that will take place in Bologna, May 20–24, 2015.

The initiative, which was first launched during Autopromotec 2011, focuses on trucks and features an exclusive guide reserved for all exhibiting companies involved with heavy truck maintenance and repair, along with a specific logo that identifies manufacturers of truck equipment, spare parts and components.

In a persistently fragile economic situation that is seriously endangering the survival of many trucking companies, proper vehicle maintenance takes on an essential role (many fleet owners cannot afford to buy new vehicles), together with innovative technologies aimed at reducing operating costs. This need is behind this edition’s Industrial Vehicle Service, which, besides the latest equipment, spare parts and components for heavy vehicles provided by the most renowned industry leaders, will highlight all the innovative technologies revolving around fuel gas, now so determining in cutting operating costs and emissions, as required by regulations that are becoming more and more environmentally friendly.

With this in mind, in 2013 Autopromotec started promoting the fuel gas distribution network, from producers to distributors and users, with particular attention given to CNG (compressed natural gas) and LNG (liquefied natural gas) systems, and showcased dual-fuel, bi-fuel and ICE LNG-powered engines for commercial and heavy duty trucks. Promotion will be the main activity for the 2015 Industrial Vehicle Service, so much so that the organizers have already announced an innovative exhibition project in Area 44, which will house the whole LNG network. This strategically located space will host gas producers,
local distributors, conversion systems for existing vehicles, cylinders and components, and finally, all LNG-powered vehicles manufactured by the leading brands that are embracing the alternative fuel.

Industrial Vehicle Service, however, is more than just an exhibition area, since it also features conventions and one-on-one meetings with industry professionals, to draw attention to current issues of the trucking industry and find solutions to on-going problems. The Autopromotec organizers, confident of the interest recorded in the previous editions and well aware of the importance of green fuel in the trucking industry, have planned meetings, round tables and practical initiatives with major sector professionals. Federmetano (the Italian Association of natural gas distributors) will be a partner of the trade show in the organization of forums and conventions which will also involve all trucking
associations and related ministries that are interested in updating regulations with a view to developing a sector that is crucial.

The European “LNG Blue Corridors” project, aimed at opening green gas filling stations along four main roads that cross the continent from south to north, already includes a filling station in Italy. More such stations are expected to open soon, because the market is now ready to turn to gas fuel to reduce costs
by up to 50 percent. Consequent upgrading of all fleet vehicles is expected to involve thousands of operators and 2 million vehicles, with a turnover exceeding 1 billion euros.

With its Industrial Vehicle Service initiative, Autopromotec once again anticipates future trends of the automotive maintenance and repair industry, and represents one of the most important, must-see international exhibitions of cost-effective technologies for light and heavy trucks.

The official partner for Industrial Vehicle Service 2015 is once again Eventservizi, whose CEO Giuseppe Ruberto has long been committed to the business, serving as a technical and commercial consultant.

For updates on Autopromotec 2015, visit www.autopromotec.com and follow the show on Facebook  and Twitter @Autopromotec and #Autopromotec2015.
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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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