Autopromotec 2017 In Italy Looks To The Future Of The Automotive Aftermarket

Autopromotec 2017 In Italy Looks To The Future Of The Automotive Aftermarket

More than 25 percent of the more than 100,000 visitors to Autopromotec 2017 here in Bologna, Italy, have come from abroad for the biennial show, organizers say.

More than 25 percent of the more than 100,000 visitors to Autopromotec 2017 here in Bologna, Italy, have come from abroad for the biennial show, organizers say. Show organizers report that 1,651 companies from 53 countries are exhibiting at this year’s show, its 27th, which takes place at the sprawling Bologna Fiere grounds over 16 buildings and four outdoor exhibition areas. There is a total of 158,000 square meters of exhibiting space. Show organizers say there are 10 percent more exhibitors this year over the 2015 show.

Renzo Servadei, the show’s managing director, said despite technology that allows for someone to be “virtually” anywhere, being physically present at a show has never been more vital. “The web has the power to greatly speed up communication, replace the paper brochure with a digital presentation, but cannot replace the wealth of relationships that Autopromotec represents and offers,” Servadei said. “You come to Bologna to present and learn about the most innovative products but also to do business, something that is absolutely central here.”

ZF at Autopromotec 2017 Photo by Mark Phillips
ZF at Autopromotec 2017 Photo by Mark Phillips

 

Denso at Autopromotec 2017 Photo by Mark Phillips
Denso at Autopromotec 2017 Photo by Mark Phillips

This year, Autopromotec is presents “Officina 4.0: Proof of Concept,” a virtual preview of tomorrow’s repair shop, illustrating what it believes will be future technologies and how the role of professional technicians may change, including the proliferation of the Internet of Things and the emergence of self-driving cars and trucks. IoT is particularly interesting to the aftermarket, because vehicles could report diagnostic data directly to a repair shop which can then order parts and schedule a repair time, as soon as the vehicle exhibits a problem.

Exhibitors are grouped by product area with more than 550 categories covering all areas of the aftermarket, including new or reconstructed tires, rims, tools, hard parts, diagnotic equipment, car wash solutions and car care, from body work products and tools to some ag equipment.

 

Technicians in training at Autopromotec 2017. Photo by Mark Phillips

Security at the Bologna airport and throughout the city seemed tight, largely due to the G7 meetings taking place throughout the country this week and a visit by President Trump. But it didn’t seem to dampen the spirits of show visitors or exhibitors.

The show continues through Sunday.

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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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