BOLT ON TECHNOLOGY Ranks No. 646 On The 2016 Inc. 5000 List

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BOLT ON TECHNOLOGY Ranks No. 646 On The 2016 Inc. 5000 List

BOLT ON TECHNOLOGY is ranked No. 3 on the list among the fastest-growing software companies in the Philadelphia area, No. 18 overall in Pennsylvania and No. 51 in software companies nationwide.

Counterman Staff
By Counterman Staff
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Inc. magazine has ranked BOLT ON TECHNOLOGY— a leader in automotive software solutions — No. 646 on its 35th annual Inc. 5000, the ranking of the nation’s fastest­-growing private companies.

“We are honored to be included on a list as reputable as the Inc. 5000,” said Michael Risich, founder and CEO of BOLT ON TECHNOLOGY. “BOLT ON has come a long way since its launch in 2009, and I am very proud with the growth and success that the company has seen over the past seven years. It would not have been possible without the hardwork and dedication of the BOLT ON team. To be recognized as one of the fastest­-growing small businesses in the U.S. is truly something to celebrate.”

BOLT ON TECHNOLOGY is ranked No. 3 on the list among the fastest-growing software companies in the Philadelphia area, No. 18 overall in Pennsylvania and No. 51 in software companies nationwide. Products like Mobile Manager Pro – a tablet-based software solution that allows managers, service advisers and technicians to interact with their shop management systems – created a three-year sales growth of 603 percent and $3.2 million in 2015 revenue.

The Inc. 5000’s aggregate revenue is $200 billion, and the companies on the list collectively generated 640,000 jobs over the past three years, or about 8 percent of all jobs created in the entire economy during that period. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at inc.com/inc5000.

“The Inc. 5000 list stands out where it really counts,” said Inc. President and Editor­-In­-Chief Eric Schurenberg. “It honors real achievement by a founder or a team of them. No one makes the Inc. 5000 without building something great – usually from scratch. That’s one of the hardest things to do in business, as every company founder knows. But without it, free enterprise fails.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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