Carparts Distribution Center To Implement Epicor Vision Software

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Carparts Distribution Center To Implement Epicor Vision Software

According to Carparts President Ted Cropper, the decision was based on Epicor Vision software’s powerful pricing, inventory control and other features designed to help distribution enterprises enhance operational efficiency and customer satisfaction.

Counterman Staff
By Counterman Staff
Published:

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AUSTIN, Texas – Epicor Software Corp. announced that Carparts Distribution Center, a traditional three-step distributor of automotive replacement parts with facilities in Maine, Massachusetts and New Hampshire, will implement the Epicor Vision business management solution across its two warehouses and 12 company-owned stores. Carparts is a member of the Aftermarket Auto Parts Alliance.

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According to Carparts President Ted Cropper, the decision was based on Epicor Vision software’s powerful pricing, inventory control and other features designed to help distribution enterprises enhance operational efficiency and customer satisfaction.

“We are a customer-focused business that is committed to the success of our regional independent customers and traditional installers,” said Cropper. “We feel the capabilities of the Vision software are consistent with our goals for continued growth through exceptional customer service. The software gives us many new capabilities that I believe will help strengthen the value we bring to every customer.”

Epicor says the Vision software is a powerful next-generation solution for parts distributors that are targeting increased operational efficiency, stronger sales and margins and exceptional customer satisfaction. The software features customer relationship management (CRM) tools, a centralized database, advanced price management and inventory capabilities, “central services” functionality and integrated accounting. Its comprehensive “three-way match” feature can help distributors save hundreds of hours annually in manual labor associated with identifying and reconciling discrepancies between purchase orders, advance shipping notices, receivers and vendor invoices.

“The Epicor Vision solution opens the door to step-change improvements in operational efficiency and customer service,” said Scott Thompson, vice president, automotive, retail and distribution solutions for Epicor. “The growing number of automotive parts distributors that have moved to Vision are finding that it gives them the true cross-enterprise visibility and control they need to enhance virtually every area of their businesses.”

Epicor Vision software can be integrated with Epicor Vista industry analytics, to offer parts demand intelligence that enables users to improve purchasing and stocking decisions based on local and regional demand for specific parts.

To learn more about Epicor Vision software, contact your Epicor representative, call Epicor toll-free at 888-463-4700, or email [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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