Delphi Technologies, Valeo Join Information-Sharing Group Focused on Vehicle Cybersecurity

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Auto Industry

Delphi Technologies, Valeo Join Information-Sharing Group Focused on Vehicle Cybersecurity

The Auto-ISAC operates as a central hub to share and analyze intelligence about emerging cybersecurity risks.

Counterman Staff
By Counterman Staff
Published:

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Delphi Technologies and Valeo have joined the Automotive Information Sharing and Analysis Center (Auto-ISAC).

Automakers formed the Auto-ISAC in 2015 to establish a global information-sharing community to promote vehicle cybersecurity. Its members represent more than 99 percent of light-duty vehicles on the road in North America, according to the group.

“Delphi Technologies and Valeo play critical roles in the design and engineering of secure connected vehicles, and we are pleased to have them join us to drive the industry’s proactive work to incorporate strong security measures into every phase of the vehicle lifecycle,” said Jeff Massimilla of General Motors, who serves as the Auto-ISAC’s chairman.

Various industries have formed information-sharing and analysis centers as a result of a 1998 presidential directive, which asked the public and private sector to create a partnership to share information about threats, vulnerabilities and events to help protect the critical infrastructure of the United States.

The Auto-ISAC operates as a central hub to share and analyze intelligence about emerging cybersecurity risks. Its secure intelligence-sharing portal allows members to anonymously submit and receive information that helps them more effectively respond to cyber threats.

“The inclusion of these two companies exemplifies the Auto-ISAC’s continued efforts to promote collaboration between suppliers, commercial vehicle companies and automobile manufacturers around vehicle cybersecurity,” the group said in a news release.

A key action by the Auto-ISAC is the publishing of the “Automotive Cybersecurity Best Practices Executive Summary,” which provides informational guides that cover organizational and technical aspects of vehicle cybersecurity. Currently, two of the guides are available to the public: “Incident Response, Governance and Collaboration” and “Engagement with Appropriate Third Parties.” The group is working on six additional guides on the topics of risk management, security by design, threat detection and protection, and training and awareness.

“We all play a key role in the cybersecurity of connected vehicles,” said Jeff Stewart of AT&T, chairman of the organization’s affiliate advisory board, which represents non‑OEM members. “Sharing and analyzing cyber-risk information benefits everyone and it is important that Delphi Technologies and Valeo contribute to our intelligence-gathering actions.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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