Denny Hamlin Foundation Earns Third Bosch Aftermarket NA Contribution Of The Season

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Denny Hamlin Foundation Earns Third Bosch Aftermarket NA Contribution Of The Season

Thus far in the 2015 NASCAR Sprint Cup Series season, Bosch-supported teams have won 23 races, garnering a total Bosch Aftermarket NA contribution of $23,000 to help their respective charities carry out their missions.

Counterman Staff
By Counterman Staff
Published:
 2015 NASCAR Sprint Cup Series, Chicago
BROADVIEW, Ill. ­ — In a spectacular late race restart, Denny Hamlin found his way to the finish line ahead of the field in Sunday’s NASCAR Sprint Cup Series Race in Chicagoland. Driving his Bosch-equipped No. 11 FedEx Toyota, Hamlin claimed his third victory of the season and round one of the Chase. In recognition of the victory, Bosch Aftermarket NA is making its third $1,000 contribution of the year to the Denny Hamlin Foundation. To date this season, Bosch has contributed a total of $13,000 to the charities of Joe Gibbs Racing’s drivers.
Based in Mooresville, N.C., the Denny Hamlin Foundation works to raise awareness and funds for children with cystic fibrosis. The foundation partners with organizations that focus on cystic fibrosis research, treatment advances and overall quality-of-life care. The Foundation also helps children with other chronic illnesses. Beneficiaries of the Denny Hamlin Foundation include: Children’s Hospital of Richmond, Cystic Fibrosis Foundation, Medical University of South Carolina Children’s Hospital, The NASCAR Foundation and Victory Junction Gang Camp.
“What a fantastic start to the 2015 Chase for the NASCAR Sprint Cup,” said Tony Pauly, director of advertising and brand management for Bosch Automotive Aftermarket North America. “Bosch congratulates Denny Hamlin on his latest victory, as well as the entire Joe Gibbs Racing organization on what is turning out to be a tremendous season. Bosch is proud to partner with Joe Gibbs Racing, providing them with the Bosch parts and systems that help propel them to victory again and again.”
Bosch Aftermarket has a long-standing partnership with NASCAR, providing oxygen sensors to all NASCAR Sprint Cup Series teams. Additionally, Bosch has provided quality parts ‹ including spark plugs, injectors, alternators, coils, filters, fuel pumps, starters and pressure regulators ‹to multiple NASCAR teams for more than a decade, helping them to scores of wins and seven Sprint Cup Series championships since 2001.
Thus far in the 2015 NASCAR Sprint Cup Series season, Bosch-supported teams have won 23 races, garnering a total Bosch Aftermarket NA contribution of $23,000 to help their respective charities carry out their missions.
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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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