Epicor Awards Two More Innova Scan Tools To Integrated Service Estimator Users Through Monthly Sweepstakes

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Epicor Awards Two More Innova Scan Tools To Integrated Service Estimator Users Through Monthly Sweepstakes

The sweepstakes runs until May 31.

Counterman Staff
By Counterman Staff
Published:

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Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced that Tom McGinley of Express Oil Change & Tire Engineers, Greenville, S.C., and Grismer Tire & Auto Service, Columbus, Ohio, are the latest recipients of free professional-grade Innova scan tools in its monthly sweepstakes for automotive service providers using Epicor Integrated Service Estimator (ISE). The sweepstakes runs until May 31, 2018.

First-place winner McGinley and second-place winner Grismer Tire are the fifth and sixth Epicor ISE users to be awarded scan tools through the program, with McGinley receiving an Innova 5160 CarScan PRO and Grismer Tire receiving an Innova 5100 CarScan ABS/SRS tool.

“Complete more estimates and parts orders in less time with Epicor ISE – and for every entered order, you’ll automatically earn one free sweepstakes entry into this monthly contest. Automotive service professionals can win a free professional-grade scan tool from Innova – just by utilizing Epicor ISE every day,” said Stephen Gannon, senior director, automotive, product management and product development, Epicor. “There are six more chances to win an Innova scan tool that can help professionals quickly and accurately diagnose today’s complex vehicles systems.”

Through the sweepstakes, businesses using Epicor ISE to enhance their mechanical service-estimating and parts-sourcing capabilities automatically will earn one free sweepstakes entry with each order generated and completed through the solution. Epicor will award two prizes each month – an Innova 5160 CarScan PRO tool (First-Place Prize) and an Innova 5100 CarScan ABS/SRS tool (Second-Place Prize) – for a total of 12 winners. Visit www.epicor.com/ISEsweeps for program rules and alternative form of entry.

The previous winners include Christopher Price of Flagship FastLube, Pearl City, Hawaii; Dan Pennington of Express Oil Change & Tire Engineers, Tampa, Fla.; Darrin Gilliam of Express Oil Change & Tire Engineers, Daphne, Ala.; and Randy Wilkens of Kwik Kar Automotive, Kansas City, Mo.

Used by thousands of tire dealerships, oil-and-lube facilities, transmission service business, tune-up specialists, and general repair shops, Epicor ISE supplies users with all the necessary information to identify, price, and source any of thousands of replacement parts and accurately estimate labor for virtually any repair or maintenance service job – all without picking up the telephone.

The Epicor ISE solution is powered by the Epicor industry-leading replacement parts database, as well as popular repair and maintenance packages, an aftermarket flat-rate labor guide, OEM-recommended vehicle service intervals information, a VIN decoder, cross-reference parts database, and more. In addition, an optional, mobile “Smart Inspection” feature is designed to improve service bay productivity by allowing technicians to record the condition of key vehicle systems and components during comprehensive, guided inspections. The solution can be used in conjunction with most leading shop management systems or as a standalone business-building tool.

To learn more about the ISE solution and the sweepstakes promotion, contact your Epicor representative or visit www.epicor.com/ISEsweeps.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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