Fox Valley Technical College Wins ACDelco Challenge

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Fox Valley Technical College Wins ACDelco Challenge

The contest challenged General Motors Automotive Service Educational Program (ASEP) students across the U.S. to produce creative social media content to inspire other students to consider careers as automotive technicians.

Counterman Staff
By Counterman Staff
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Fox Valley Tech ASEP Winner-2

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GRAND BLANC, Mich. – ACDelco – the exclusive Original Equipment parts brand for Chevrolet, Buick, GMC and Cadillac, as well as a provider of premium aftermarket parts for most other makes and models – recognizes the General Motors Automotive Service Educational Program (ASEP) students at Fox Valley Technical College, Appleton, Wisconsin, as the latest winners of the ACDelco GM ASEP School Challenge.

“The enthusiasm of the students at Fox Valley Technical College is infectious, and we hope they inspire many more current and prospective students to pursue careers in automotive service,” said Abby Szafranski, digital and social media manager, ACDelco.

The contest challenged GM ASEP students across the U.S. to produce creative social media content to inspire other students to consider careers as automotive technicians. The winning school receives prizes including ACDelco gear and automotive tools.

GM ASEP is a joint effort between GM, GM dealers, ACDelco Professional Service Center (PSC) program members, and select colleges across the U.S. The two-year GM ASEP curriculum combines advanced technical training, academic coursework and real-world internship experience at participating GM dealerships or independent ACDelco PSC shops. Graduates will complement their technical know-how with an associate’s degree in applied science or similar fields.

Increasingly advanced vehicle systems and an industry shortage of qualified technicians are creating career opportunities for the students. The U.S. Bureau of Labor and Statistics (BLS) predicts the auto care industry will need to hire more than 30,000 technicians by 2024.

ACDelco GM ASEP Social Media Challenge

The next ACDelco GM ASEP School Challenge is already underway, and social media posts now through July 31 will be eligible to win the next ACDelco prize package.

  • Post photos of your school’s GM ASEP classes on the ACDelco Facebook, Twitter and Instagram pages
  • Use the #ACDelco hashtag in the post

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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