Gates Canada Receives The 2016 NAPA Supplier Of The Year Award

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Gates Canada Receives The 2016 NAPA Supplier Of The Year Award

Gates has been a NAPA supplier for 50 years, providing the NAPA store network with a wide range of product categories including hydraulic products, belts, hose, timing kits, tensioners, water pumps and key NAPA-branded cooling system product lines that have contributed to the success and recognition of the NAPA brand in the marketplace.

Counterman Staff
By Counterman Staff
Published:

DENVER — Gates Corp., a global diversified manufacturer of industrial and automotive products, announced that its Gates Canada division is the recipient of the 2016 NAPA Supplier of the Year Award. Gates has been a NAPA supplier for 50 years, providing the NAPA store network with a wide range of product categories including hydraulic products, belts, hose, timing kits, tensioners, water pumps, and key NAPA branded cooling system product lines that have contributed to the success and recognition of the NAPA brand in the marketplace.

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“Thanks to Gates’ market leadership, product quality, cataloging capabilities, technical, and sales support, NAPA stores enjoyed significant sales increases on the Gates’ product lines in 2016,” said Tom Hunt, Vice President, Product Development, NAPA. “Gates has always been a fantastic partner to work with so this award is well-deserved.”

On behalf of Gates, Jack Ramsey, senior vice president of Gates North America Automotive Aftermarket, expressed, “What is most rewarding is that this recognition by a key customer like NAPA goes far beyond a typical sales award and recognizes all facets of the business including sales, marketing, production, distribution, engineering, finance, customer service, quality, and other business elements… a total team recognition.”

About Gates Corp.
Gates Corporation is the world’s leading manufacturer of power transmission belts and a premier global manufacturer of fluid power products. Our highly engineered products are critical components used in diverse industrial and automotive applications where the cost of failure is very high relative to the cost of our products. We provide a differentiated value proposition to our customers by offering a complete portfolio of premium product and service solutions for both replacement and first-fit applications across our targeted end markets, which encompass process and specialty, construction, agriculture, energy, transportation, and automotive. We sell our products globally under the Gates brand, which is recognized by distributors, original equipment manufacturers, and installers as the premium brand for quality and technological innovation, a reputation which we have built for over a century since our founding in 1911.

As an engineering leader with a strong foundation in research and development, Gates is committed to advancing the science of motion performance by developing safe, forward-thinking products, services, systems, and solutions, as well as fostering long-term customer and employee relationships. Headquartered in Denver, Colorado, Gates employs over 14,000 people across 106 locations in 30 countries.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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