Lesjöfors Springs Launches New Free Catalog App

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Lesjöfors Springs Launches New Free Catalog App

Produced following extensive feedback from distributors and shops, the free app allows users to search for the correct part via part number, vehicle look-up or cross-reference by entering an original equipment number to arrive at a Lesjöfors spring.

Counterman Staff
By Counterman Staff
Published:

Lesjöfors Springs has launched a free new catalog app enabling parts distributors and shops to quickly select the correct coil springs, leaf springs, and gas spring lift supports for vehicles.

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Produced following extensive feedback from distributors and shops, the free app allows users to search for the correct part via part number, vehicle look-up, or cross reference by entering an original equipment (OE) number to arrive at a Lesjöfors spring.

Jim Markle, Lesjöfors VP Sales & Marketing, said: “The app is a perfect tool, helping parts distributors and shops ensure they maximize their time and identify the correct spring for the vehicle. The availability of technical information and product support at the touch of a smartphone means technicians and service managers can have all the answers at their fingertips.”

The app, available to download for free via Google Play or the Apple iTunes Store, enables customers to search via part number to find a wealth of useful information, including linked vehicles and relevant original equipment (OE) information. Alternatively, you can search via vehicle, selecting the year, make and model to view all Lesjöfors springs suitable for a specific vehicle.

Spring information is also included via an article search tab, which features technical bulletins, product photos, fitting information and supersessions. The app includes thousands of existing Lesjöfors part numbers and is being updated soon with over 800 new springs recently introduced for even greater domestic vehicle coverage.

As an additional feature, customers can scan the barcode on any Lesjöfors box label for full product details.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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