Like New, But Better: The Remanufacturing Experience At AAPEX

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Like New, But Better: The Remanufacturing Experience At AAPEX

In all, the event will include more than 52,000 square feet of remanufacturing-affiliated space.

Counterman Staff
By Counterman Staff
Published:

 

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AAPEX_logoLAS VEGAS – This year’s enhanced Remanufacturing Experience will feature the largest ever reman show at AAPEX, with a 20 percent increase in the size of the section and more than 100 remanufacturing-related booths throughout the show. All total, the event will include more than 52,000 square feet of remanufacturing-affiliated space.

In addition to the exhibits, buyers will have the opportunity to attend REMANedu on Monday, Oct. 31, the day before the official start of AAPEX. The multi-faceted education and networking forum will feature industry experts who will showcase their company’s remanufactured parts and technologies, along with the processes that go into successful reman operations. The program will wrap up with a panel of company leaders providing insight and outlook for remanufacturing in 2017. The one-day program will provide the opportunity to network with industry professionals of which 45 percent are C-level executives. It will run from 10 a.m. to 4 p.m., PST, at The Venetian, Marco Polo rooms and is included in AAPEX registration.

A Remanufacturing Reception (by invitation only) on Wednesday, Nov. 2, at Aquaknox in The Venetian will round out this year’s program.

The Remanufacturing Experience at AAPEX is co-sponsored by the Auto Care Association, www.autocare.org, and the Motor & Equipment Remanufacturers Association, www.mera.org.

AAPEX will take place Tuesday, Nov. 1 through Thursday, Nov. 3, at the Sands Expo in Las Vegas, with AAPEXedu sessions starting on Monday, Oct. 31.

AAPEX 2016 is expected to feature more than 2,200 exhibitors and 45,000 targeted buyers. Approximately 160,000 automotive aftermarket professionals from more than 140 countries are projected to be in Las Vegas during AAPEX.

AAPEX represents the $328.2 billion global aftermarket auto parts industry, and is co-owned by the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA). For more information, visit www.aapexshow.com or e-mail: [email protected]. On social media, follow AAPEX at: #AAPEX16.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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