New Permatex Gasket Maker Nozzle Pack Adds Convenience, Saves Time

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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New Permatex Gasket Maker Nozzle Pack Adds Convenience, Saves Time

The Gasket Maker Nozzle Pack helps customers deal with the frustration of clogged nozzles and broken nozzle heads, according to the company.

Counterman Staff
By Counterman Staff
Published:

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Permatex, a leading innovator in chemical technology for automotive maintenance and repair, has just introduced a Gasket Maker Nozzle Pack to help customers deal with the frustration of clogged nozzles and broken nozzle heads. The extra nozzles also allow for multiple uses of each gasket maker tube and help avoid product loss.

The Gasket Maker Nozzle Pack includes four nozzles that fit a wide variety of Permatex Gasket Makers including Permatex Ultra Black Silicone 3.35 oz., Permatex Ultra Grey Silicone 3.5 oz., Permatex Ultra Synthetic Silicone 3.5 oz., Permatex Ultra Blue Silicone 3.35 oz., Permatex Ultra Copper Silicone 3 oz., Permatex High Temp Red RTV Silicone 3 oz., Permatex Blue RTV Silicone 3 oz., Permatex OPTIMUM BLACK Silicone 3.35 oz., and Permatex OPTIMUM GREY Silicone 3.35 oz.

Permatex is a leading manufacturer, distributor, and marketer of premium chemical products to the automotive maintenance and repair markets. Since 1909, Permatex has been an acknowledged leader in the development of innovative new products and services for the automotive aftermarket. Permatex markets a wide range of products under well-known ITW brand names such as Permatex, Fast Orange, Spray Nine, The Right Stuff, Threadlocker Gel Twist and Grez-Off.

Permatex currently operates in the United States, Canada, Mexico, and the U.K. and exports products to more than 85 countries around the world. North American operations include Permatex’s headquarters in Hartford, CT and a state-of-the-art manufacturing, distribution, and technical center located in Solon, OH.

Permatex is a division of ITW (Illinois Tool Works Inc.), a US based, NYSE listed corporation, founded in 1912. ITW is a Fortune 200 diversified manufacturing company.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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