Pep Boys Acquires Mathis Tire & Auto Service And Direct Tire Distributors

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Pep Boys Acquires Mathis Tire & Auto Service And Direct Tire Distributors

Mathis Tire, a Goodyear dealer in business for 24 years, has nine locations.

Counterman Staff
By Counterman Staff
Published:

Pep Boys announces continued Service and tire distribution business growth with the acquisition of Mathis Tire & Auto Service and Direct Tire Distributors in Memphis, Tennessee.

“We are excited about this acquisition of a strategic 12-location automotive service chain and tire wholesale business, which positions Pep Boys as the third-largest automotive repair and maintenance chain in Memphis,” said Pep Boys’ President of Service, Bill Ihnken. “It allows us to enter into a new market with Pep Boys’ Service business while leveraging well-established locations with significant growth potential.”

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Mathis Tire, a Goodyear dealer in business for 24 years, has nine locations. In 2003, Mathis Tire purchased Direct Tire, a three-shop Michelin Tire dealer and tire wholesaler that has operated in the area for nearly 40 years.

Pep Boys will expand the hours of and the services performed by the 12 locations as they are transitioned to Pep Boys Service & Tire Centers, offering a full range of services such as oil changes, tire installations, brake repair and suspension work.

“With the help of the more than 90 experienced Team Members we are welcoming to our organization, Pep Boys has the opportunity to serve the automotive repair and maintenance needs of customers across the city of Memphis and its suburbs, including several communities in Mississippi,” commented Daniel A. Ninivaggi, CEO of Icahn Automotive Group LLC, the parent company of Pep Boys. “In addition, this purchase includes a large tire warehouse, which houses over 6,000 tire units. We will grow its existing tire wholesale business and leverage this warehouse to launch a tire distribution operation in Memphis.”

Ninivaggi concluded, “This acquisition fits squarely into Pep Boys’ long-term strategy to grow its Service and tire distribution business in target markets across the U.S.”

About Pep Boys

In 1921, Pep Boys was founded in Philadelphia by Emanuel “Manny” Rosenfeld, two Moes – Maurice “Moe” Strauss and Moe Radavitz – and W. Graham “Jack” Jackson. For more than 95 years, Pep Boys been one of the nation’s leading automotive aftermarket chains, providing name-brand tires; automotive maintenance and repair; parts and expert advice for the Do-It-Yourselfer; commercial auto parts delivery; and fleet maintenance and repair to customers across the U.S. With Just Brakes, a wholly-owned subsidiary of The Pep Boys – Manny, Moe & Jack, Pep Boys operates more than 8,300 service bays in over 930 locations in 35 states and Puerto Rico. Customers can find the nearest location by calling 1-800-PEP BOYS (1-800-737-2697) or by visiting www.pepboys.com. Pep Boys is owned by Icahn Automotive Group LLC.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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