Spectra Premium Releases 137 New SKUs Covering More Than 74 Million Vehicles

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Spectra Premium Releases 137 New SKUs Covering More Than 74 Million Vehicles

The products include 50 fuel injection throttle body assemblies, covering domestic and import models such as Nissan, Buick, Ford, Toyota, Lexus, BMW and Porsche.

Counterman Staff
By Counterman Staff
Published:

Spectra_Logo_-copyBOUCHERVILLE, Quebec — Spectra Premium’s latest product release includes 137 new SKUs, of which 48 are aftermarket exclusive to Spectra Premium, the company says. These new cooling, engine management and fuel products cover more than 74 million vehicles on the road today.

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The products include:

    • Fifty fuel injection throttle body assemblies, covering domestic and import models such as Nissan, Buick, Ford, Toyota, Lexus, BMW and Porsche;
    • Four fuel lines for popular models such as Audi and Ford;
    • Five fuel tank filler neck hoses, covering models such as Oldsmobile, Buick, Chevrolet, Hyundai, Chrysler and Scion;
    • Twenty-six oil pans, covering popular applications such as BMW, Mercedes, Ford, Mitsubishi, SAAB, Subaru, Toyota, Audi and Lexus;
    • Eighteen transmission oil coolers for popular applications such as Cadillac, Chevrolet, Dodge, Ford, Toyota and Mazda;
    • One electrical fuel pump for the 2003-’04 Infiniti M45 and 2002-’04 Infiniti Q45;
    • Four flex fuel sensors, covering applications such as Chevrolet and Buick;
    • One fuel tank for some 2000-’05 Chevrolet applications;
    • One fuel tank filler neck for 2011-’15 Hyundai Elantra;
    • Four fuel tank straps for late models such as Ford, Infiniti, Nissan and Volkswagen; and
    • One roll over valve kit for popular applications such as Lexus and Toyota.

 

 

For the complete list of their new product release, go to http://mktg-us.spectrapremium.com/newproducts

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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