Stant Honored By The Group As Co-Man Vendor Of The Year For Order Fill

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Stant Honored By The Group As Co-Man Vendor Of The Year For Order Fill

The prestigious award was presented by Chris Murphy of Federated Auto Parts to Terry Ethier, vice president of aftermarket, and Joe Sotolongo, national sales and category manager for Stant Corporation.

Counterman Staff
By Counterman Staff
Published:

 

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The Automotive Parts Services Group (The Group) honored Stant Corporation as its Co-Man Vendor of the Year – Order Fill during The Group’s combined Federated Auto Parts and National Pronto Association member meeting in Grapevine, Texas.

The prestigious award was presented by Chris Murphy of Federated Auto Parts to Terry Ethier, vice president of aftermarket and Joe Sotolongo, national sales and category manager for Stant Corporation.

“Inventory management is critical to the success of the Co-Man operation and Stant Corporation delivered with consistently high order fill rates that allow us to fulfill members’ orders in a timely, efficient manner,” said Larry Pavey, CEO of The Group. “We congratulate them and thank them for their continued support of this very important program.”

“At Stant, we strive every day to meet the needs of our customers and order fill is always a top priority for us,” said Ethier. “On behalf of everyone at Stant, I want to thank The Group and its membership for this great honor. I also want to thank those at the Stant manufacturing facilities who work tirelessly to ensure that our customers get the excellent service and support they need to be successful.”

To learn more about Stant and its industry-leading vapor management systems, fuel delivery systems, thermal management systems and engineering services, visit www.Stant.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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