TRICO Recognized As The MOPAR Quality Supplier Of The Year By Fiat Chrysler Automobiles

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TRICO Recognized As The MOPAR Quality Supplier Of The Year By Fiat Chrysler Automobiles

The FCA US LLC Qualitas Supplier Awards recognize both production and non-production suppliers that demonstrate an extraordinary commitment to innovation, quality and continuous improvement, as well as operational excellence and strong corporate values.

Counterman Staff
By Counterman Staff
Published:
From left: Dan Ehde – OES business unit director, Trico Products Corp.; Bryan Musialowski – OES account manager, Trico Products Corp.; Scott Thiele – global chief purchasing officer, FCA; Chuck Bastedo – account manager, Trico Products Corp.; Dave Parker – executive director OE Sales, Trico Products Corp.; Bret Hardy – Director of Mopar Purchasing and Supplier Quality, FCA
From left: Dan Ehde – OES business unit director, Trico Products Corp.; Bryan Musialowski – OES account manager, Trico Products Corp.; Scott Thiele – global chief purchasing officer, FCA; Chuck Bastedo – account manager, Trico Products Corp.; Dave Parker – executive director OE Sales, Trico Products Corp.; Bret Hardy – Director of Mopar Purchasing and Supplier Quality, FCA

ROCHESTER HILLS, Mich. – Trico Products Corp., a global leader in wiper blade technology, was recently named the MOPAR Quality Supplier of the Year by Fiat Chrysler Automobiles (FCA US LLC) at the sixth annual Qualitas Supplier Awards ceremony.

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The FCA US LLC Qualitas Supplier Awards recognize both production and non-production suppliers that demonstrate an extraordinary commitment to innovation, quality and continuous improvement, as well as operational excellence and strong corporate values. Winning the MOPAR Quality Supplier of the Year award for the second time, TRICO earned this year’s recognition based on its 2015 performance in various areas such as quality, delivery, cost, warranty and partnership.

“Receiving the MOPAR Supplier of the Year recognition signifies TRICO’s commitment to developing and maintaining a successful, steadfast partnership with FCA,” said Bryan Musialowski, OES account manager for Trico Products Corp. “By supplying them with best-in-class wiper blade solutions, we are helping reinforce their dedication to offering the highest quality vehicles to drivers across the world.”

This year’s Qualitas Supplier Awards ceremony was held at the MotorCity Casino Hotel in Detroit, Michigan. Award winners received a custom designed trophy crafted by FCA vehicle designers.

For nearly 100 years, Trico Products Corp. has been one of the world’s largest manufacturers of wiper blade products and systems with major operations in Asia, Australia, North America, South America and Europe. TRICO develops advanced wiper technologies for automotive manufacturers and drivers worldwide. Every wiper blade is designed with leading innovative technologies to ensure maximum durability and improved visibility.

For more information on TRICO product lines, please contact Trico Products Corporation at 1-800-388-7426, or visit tricoproducts.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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