WIX Filters: Mobile, Stationary Water Absorbers - Diesel, Gasoline Systems

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WIX Filters Offering Mobile, Stationary Water Absorbers, Test Kits For Diesel, Gasoline Systems

Products created to prevent water-based issues in diesel and gasoline systems.

Counterman Staff
By Counterman Staff
Published:

GASTONIA, N.C. – WIX Filters is now offering mobile and stationary water absorbers and test kits for diesel and gasoline systems.

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“These new offerings further strengthen WIX’s position as a global leader of filtration solutions,” said Edward Covington, vice president of global quality for WIX Filters. “We continuously seek out opportunities to solve our customers’ challenges and these products are designed to provide protection in a number of climates and regions for a variety of diesel and gasoline systems.”

According to Covington, water is one of the most damaging contaminants in these systems and can result from:

* Condensation through the fuel system vents
* External leaks in the tank
* Heating and cooling from temperature variations
* Attraction from bio-diesel

The heavy-duty mobile diesel water absorber continuously removes water to prevent algae, sludge buildup, bacteria and fungus in diesel fuel. The mobile diesel water absorber is designed to be placed into the fuel tank for the entire season and allows for use during operation. When hung in a dry environment, it can be reused up to 10 times, according to WIX.

In addition, WIX has responded to gasoline fuel system issues with water absorbers and test kits. Ethanol attracts water, which tends to settle on the bottom of the gas tank, is pulled in by the fuel line and can lead to severe engine damage. WIX’s new products allow customers to conduct a gasoline quality test and better protect their equipment by removing water and contamination in their fuel systems. WIX says the gas water absorber stabilizes the system for up to one year, preventing costly repairs in the process and, it turns blue/green when full.

WIX also offers stationary test kits and water absorbers for diesel applications. Similar to the mobile diesel water absorber, when hung in a dry environment, the stationary product can also be reused up to 10 times. WIX even offers a 10-foot water absorber for larger stationary tanks.

For more information, contact your nearest WIX distributor or visit www.wixfilters.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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