National Bar's Leaks And Rislone Rewards Program Drives Sales

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National Bar’s Leaks And Rislone Rewards Program Drives Sales

The program is designed to help drive sales of Bar's Leaks' newest product, Main Seal Motor Oil Leak Repair (p/n MS-1), as well other products, including Bar's Leaks Cooling System Repair (p/n 1150) and Rislone Fuel System Treatments for gasoline (p/n 4700) and diesel fuel (p/n 4740) systems.

Counterman Staff
By Counterman Staff
Published:

Bar’s Leaks and Rislone are offering rebates on a range of chemical tools this year through their new national Auto Care Rewards program. The program is designed to help drive sales of Bar’s Leaks’ newest product, Main Seal Motor Oil Leak Repair (p/n MS-1), as well other products including Bar’s Leaks Cooling System Repair (p/n 1150) and Rislone Fuel System Treatments for gasoline (p/n 4700) and diesel fuel (p/n 4740) systems.

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 “Our new Auto Care Rewards program can make it easier for your customers to decide whether to try a new product,” says Clay Parks, vice president of development. “By eliminating some of the perceived risk upfront by drastically lowering the customer’s cost, it improves your chances of making a sale.”

Customers can find current reward offers, file for rebates, track their rewards and more at the central Rewards Center online at www.autocarerewards.com. Rebates of $5 to $10 per product are provided via a prepaid Visa card.

Current and upcoming rebate offers include:

August: $5 rebate on Rislone Complete Gasoline Fuel System Treatment or Complete Diesel Fuel System Treatment

October: $10 rebate on Bar’s Leaks Main Seal Motor Oil Leak Repair and $10 rebate on Bar’s Leaks Cooling System Repair

November: $5 rebate on Rislone Complete Gasoline Fuel System Treatment or Complete Diesel Fuel System Treatment

For more information about the Auto Care Rewards program, visit www.autocarerewards.com or call (844) 445-2233. Learn more about Bar’s Leaks, America’s most trusted stop-leak brand since 1947 at barsleaks.com. For more information about Rislone, America’s best-selling engine treatment brand for more than 90 years, visit rislone.com.

You can also follow Bar’s Leaks on Twitter at twitter.com/barsleaks, Facebook at facebook.com/barsleaks and through the blog at barsleaks.com/blog. How-to videos for many Bar’s Leaks products are available at barsleaks.com/support/videos. Follow Rislone on Facebook at www.facebook.com/Rislone, on Twitter at www.twitter.com/Rislone, on YouTube at www.youtube.com/risloneglobal and through the blog at rislone.com/blog.

Bar’s Leaks/Rislone technology is proudly made in the U.S.A. Always has been. Always will be.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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